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Ultimate Customer Service Training Course Online

Ultimate Customer Service Training Course Online

  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • On-Demand course

  • All levels

Description

Quality Guarantee:

Promising training excellence, satisfaction gurantee

Accredited by

CPD UK & Quality License Scheme

Tutor Support:

Unlimited support via email, till you complete the course

Recognised Certification:

Accepted by thousands of professional bodies

Start Anytime:

With 1 year access to the course materials

Online Learning:

Learn from anywhere, whenever you want

This course will teach you the art of delivering exceptional customer service that leaves a lasting impact on your customers. From effective communication to problem-solving and building customer loyalty, this course equips you with the skills needed to exceed customer expectations.

This course at a glance
  • Accredited by CPD UK

  • Endorsed by Quality Licence Scheme

  • Understand what customer service is.

  • Understand the importance of customer service.

  • Discover the strategies required to serve your customers.

  • Develop customer service skills.

  • Learn to keep your customers satisfied with your service.

  • Know how to make more money through customer retention.

  • Learn to deal with difficult customers.

  • Learn to avoid unhealthy customer service practices.

Why Ultimate Customer Service Training Course right for you?

This ultimate customer service training course online will help you gain a better understanding of what customer service is and how you can offer the best service to your customers. This comprehensive online course will also learn to enhance customer satisfaction and avoid unhealthy customer service practices.

This one is the most popular customer service courses online level as it will introduce you to various strategies and techniques to keep your customers happy and help you practice the same. You will also learn to deal with difficult customers by taking this extensive online course.

By the end of this course, you will understand what customer service is and its benefits for your customers. After taking this career advancement course, you will also be able to enhance your knowledge of customer service and take a step in the direction of becoming a confident customer service executive.

Ultimate Customer Service Training Course Details

Accredited by

CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.

 


The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.

Course Curriculum

Introduction

  • WHY Customer Service Is CRITICAL to Your Business

  • Good Isn't Good Enough

  • We Are ALL in the 'Helping Field'

  • Providing 'Concierge' Level of Service

  • The 5 Tenets of TQM

  • How to Boost Customer Satisfaction

  • How to Avoid The 10 Deadly Sins of Customer Service!

  • More Money $$$ - Through Customer Retention

  • How Much is a Customer Worth? $$$

  • Do You Understand Your Customer

  • Dealing With Difficult Customers

  • 'LEAP' Into Customer Service

  • Exceptional Phone Service

  • WHY Customers Buy From YOU! $$$

Who should take this course?

This comprehensive ultimate customer service training course online is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of customer service.

Entry Requirements

  • There are no academic entry requirements for this ultimate customer service training course online, and it is open to students of all academic backgrounds.

  • However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection.

Assessment Method

This ultimate customer service training course online assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%.

Certification

Endorsed Certificate from Quality Licence Scheme


After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65.

Certificate of Achievement from Lead Academy


After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.

FAQs
Is CPD a recognised qualification in the UK?

CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world.

Are QLS courses recognised?

Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards.

When will I receive my certificate?

For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days.

Can I pay by invoice?

Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment.

Can I pay via instalment?

Yes, you can pay via instalments at checkout.

How to take online classes from home?

Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace.

Does age matter in online learning?

No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons.

When I will get the login details for my course?

After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

About The Provider

Lead Academy
Lead Academy
Swindon

Lead Academy is a leading provider of online training, practical courses, and professional accreditation. Our innovative e-learning platform offers professional...

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