Privacy Policy

Privacy and Cookies Statement

Last updated 1/09/2025

Cademy Group Ltd owns and operates an online platform that provides users with information, recommendations and services related to educational services, including tools for researching and/or enrolling into courses, workshops and other services and other education-related services. In this Statement, we refer to these as our “Services”.

The information that you and others entrust us with enhances our ability to provide more relevant, personalised and helpful Services. We know that sharing your information with us is based on trust. We take your trust in us seriously and are committed to providing you helpful information, products and services, curated based on the information you have shared with us. Equally, and perhaps more importantly, we are committed to respecting your privacy when you visit our website or use our Services and being transparent about how we use the information you have entrusted to us.

This Statement describes how we obtain, use, and process your information - hopefully, in an easily understandable and transparent manner. It informs you of the rights you have, how you can exercise them and how you can contact us. Please review this Statement carefully to learn about our practices with respect to information and privacy. By visiting our websites and related mobile applications, as well as other online platforms such as our affiliated partners websites, apps and social media, whether on a computer, phone, tablet, or similar device (each of these is referred to as a “Device”), you acknowledge and confirm that you have read this Statement.

We offer our Services to users in a number of countries and territories where the laws and customs differ. This Statement provides a general overview of our privacy practices.

Information Collected and Processed

When you access or use our Services, we collect and process information from and about you to provide the Services in a more personalised and relevant way. Some information we collect passively, for example, with our servers or with cookies or other similar tracking technologies. Some information we collect from different sources, including from you, affiliated entities, business partners, and other independent third-party sources. When you use our Services by “clicking-through” from a third-party website or when you visit third-party websites via our Services, those third-party websites may share information with us about your use of their service. Any information that we receive from third-party websites may be combined with the information provided by you.

Information processed may include the following:

Contact information, including name, phone number, and postal and email addresses (both hashed and unhashed)
Billing and other payment information (such as your bank account information, credit card number, cardholder name, expiration date, authentication code and billing address)
Username and password
Details relating to your Cademy account
Photos, reviews, forum and social posts, and videos you may have provided to us
Geolocation information
Device information, such as when you accessed our Services and information about the Device used (for example, IP address, software or internet browser used, preferred languages, unique Device identifiers, and advertising identifiers)
Online activity, including pages you have visited, content reviewed, and apps reviewed
Other information about yourself that you have voluntarily disclosed
Purchasing and booking history
Information about your interests and preferences
Communications when you contact our customer service team, including inbound and outbound calls
Information that you have provided to other third party companies for the purposes of logging in to social media. This includes publicly available information, such as name, age-range as well as email addresses.

We may also collect - in instances where you have provided it - information about other guests on the course, including their email address and other contact details. If you are sharing information with us about other individuals, you must obtain their consent and ensure that they have understood and accepted how we will use their personal information (as described in this Statement).

In addition to the categories noted above, we may also collect certain location information if you have instructed your Device to send such information via the privacy settings on that Device, or, for example, if you have uploaded photos tagged with location information.

Information Uses and Purposes

To the extent possible, we want to provide you with relevant content and a tailored experience when you use our Services, and we use information about you to do that, including in the following ways:

Registration, membership, and other contracts

Register and manage your account, including to allow you access to and use of our Services
Facilitate your orders
Process payments or credits
Offer you promotional programs that may include competitions, gift cards, rewards, cash back, and discounts

Improve our Services

Use your information for analytical purposes and to enable us to improve our Services
Provide you with a tailored/optimised experience by grouping users based on, for example, usage, interests and demographics
Send you survey, market research invitations, or panel interviews for analytics purposes

Individualisation and customisation

Notify you about special offers and products or services available from us, or our partners that may be of interest to you
Tailor your experience, including by making inferences about your interests and preferences based on your activity and customise the ads shown to you both on and off our website

Communication

Communicate with you or facilitate communication between you and our partners
Conduct, monitor and record your calls or interactions with us; for example, your communications with our customer service or sales teams, or through our use of pixels and similar technologies to monitor how you interact with our emails to you, such as whether you open or click on content in our emails
Host your reviews, forum posts, photos, videos, and other content
Respond to your questions and comments

Legal Compliance

Resolve disputes or troubleshoot problems
Prevent fraud and other potentially prohibited or unlawful activities
Comply with relevant laws, respond to legal requests, prevent harm, and protect our rights
Provide payment services, including to detect and prevent money laundering, fraud and security incidents, to comply with legal obligations, and to enforce any applicable terms of service

Please note, if we use automated decision-making to process your personal information, we will implement appropriate measures required to safeguard your rights and freedoms including your right to obtain human intervention.

Information Sharing

In order to provide some of our Services and processing activities, we use service providers and may need to share information with these service providers, in the following circumstances:

Suppliers

We may share information with certain suppliers used to facilitate our Services, including where relevant to help with transactions.

Business Partners

We may share information about you, your Devices and your use of our Services with our trusted business partners. For example, we may share information so that we can facilitate payment for products or services you may purchase on the websites of our partners. This sharing is generally pursuant to written agreements which include confidentiality, privacy, and security obligations; please note, however, that we do not control the privacy practices of these third-party business partners.

Social Media Websites

When you use our Services and elect to share information with third-party social media websites, the information you share will be governed by the privacy policies of those social media websites and the privacy settings you have set with those social media websites.

Advertising Networks

We sometimes collect and share information about your interests with advertising networks and data aggregators. Some of these companies are members of the Network Advertising Initiative or the Digital Advertising Alliance, which offer a single location to opt out of ad targeting from member companies.

Fraud Detection Companies

Third parties may assist us by providing us with their fraud detection technologies.

Other third parties

This includes referring websites, content providers, and contract generation or hosting tools. Third parties access information only to perform permitted functions and may act as data processors when bound contractually.

We may disclose information if necessary:

To comply with subpoenas, court orders, or other legal process
To investigate or act regarding illegal/suspected illegal activity, protect our rights, or enforce agreements
In a corporate transaction (merger, sale, bankruptcy, etc.)

Information Choices

You have options with respect to the processing and use of your information:

Access, update, or close your account via the Member Profile section
Modify marketing subscriptions at any time
Unsubscribe from promotional emails
Decline to provide information (may limit features)
Turn off geolocation services (may affect functionality)
Request account closure (we may retain certain data for legal and operational purposes)

Information on Children

Our Services are not intended for children (under 13, or age of consent in your jurisdiction).
We collect information about children only with parental/guardian consent and only when required for our Services (e.g., family bookings).
If we become aware of data collected without proper consent, we delete it.

Information Transfers

We operate globally and may transfer information to countries outside your jurisdiction.
We use and protect transferred data in accordance with this Statement and applicable laws.

Information Security

We implement administrative, technical, and physical safeguards including:

Access controls
Encryption
Firewalls
Intrusion detection

However, no system is fully secure and we cannot guarantee prevention of unauthorised access.

Information Deletion and Retention

We retain your information:

As long as your account is active
As needed to fulfil purposes in this Statement
As required by law
As needed for legal claims, audits, and backups

Information from Cookies

We use cookies and similar technologies to:

Improve your experience
Secure the website
Provide personalised content
Deliver relevant advertising

Details on opt-out options are available at:
www.aboutads.info/choices/
www.youronlinechoices.com

Declining cookies may limit functionality.

Information on Statement Changes

We may update this Statement.
For material changes, we may notify you via:

Email
Website notice
Updated Statement

The latest update date appears at the top.

GDPR Privacy Statement (DPA in UK)

This section applies to users in the EEA and UK.
Where the main Statement conflicts with this GDPR Statement, the GDPR Statement prevails.

Controller of Personal Information and Local Representative

Cademy Group Ltd is the controller of personal information collected via the Cademy Marketplace.
Where Cademy is used independently by an educator, the educator is the controller and Cademy acts as the processor.

UK Address:
27 Queen Charlotte Street, Edinburgh, EH6 6AX, UK.

US Address:
447 Broadway, 2nd Floor #1386, New York, NY 10013, United States

Information Rights Under GDPR and DPA (UK)

You have the following rights:

Access your personal information
Correct inaccurate or incomplete information
Delete your personal information under certain conditions
Object to processing where legitimate interests do not override your rights
Restrict processing under certain conditions
Portability — request transfer to another party, where feasible
Lodge a complaint with your data protection authority

You won’t usually need to pay a fee unless the request is unfounded or excessive.

We may request additional information to verify your identity.

To exercise rights, contact: support@cademy.io

Information Uses and Legal Basis

Under GDPR we process information based on:

Contract necessity – to register and manage your account
Legitimate interests – to improve and personalise Services
Consent – where required for specific activities
Legal obligations – compliance, fraud prevention, etc.

International Transfers

Your personal information may be stored or processed outside the EEA/UK.
We ensure protection via:

Countries deemed adequate by the European Commission
Standard contractual clauses
Other approved safeguards

Using our Services means you consent to such transfers.

Google User Data Handling

Cademy uses Google APIs for optional features (login, calendar sync).
All usage complies with Google API Services User Data Policy, including Limited Use.

Contact

For data privacy inquiries or requests:
privacy@cademy.io