Customer Service

Customers feel engaged & informed throughout the whole journey

Customers feel important

Reduces complaints

Increases compliments

Help you win more business

Increases recommendations and profitable customer conversations

Improves external perception of your business

Makes it a better place to work

Colleagues feel important and even more confident in their roles

Great Customer Service drives great Customer Experience

Introduction and Welcome - We are all part of the same journey - what does this mean to you

What do we mean by Customer service and how this links to the customers experience?

In the shoes of your customer - to get the participants thinking about what Customer Service means to different people, which in turn will impact the mindset

Its not what you say, it is what you say and do - bringing Customer Service to life by 'Being It'

The journey starts and ends with you, so how can we enhance the Customer Service we provide to our internal & external customers

Video and discussion around the key concepts of Be there, Make their day, Choose your attitude, Play - have a sense of fun linking this to creating the right customer service throughout their journey

Being on the front foot - what does this mean and how can we demonstrate this to our customers

Engaging with our customers, when, how often, why & about what

Pulling it all together- what are the critical behaviours we need to demonstrate to bring our vision of Customer Service to life.

Follow up coach to support the business in implementing this important skill as required