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2590 Customer Service courses

SCA CSP Barista Skills Intermediate

5.0(23)

By Etude Coffee

Barista Skills teaches the essential practical skills needed behind the espresso bar, such as how to set your grinder, make espresso, foam and texture milk for cappuccinos, and create latte art, as well as an exploration of health and safety issues, customer service protocols, and basic business practices. The Barista Skills Intermediate course builds on the concepts and skills introduced in the Foundation course. It is ideal for someone who has barista skills experience and wants to explore how to improve coffee quality and prepare for more complex job functions found in the barista profession. Through this interactive course, learners will gain a deeper understanding of the coffee itself, specifically, the impact of a coffee’s variety, origins and processing methods on flavour; the parameters of coffee quantity, grind texture, water quality, and shot time and their interaction when dialling in a brew recipe; drink construction and taste differences; workflow management and efficiency, sensory aspects of the espresso extraction; milk handling and techniques as well as latte art. In addition to coffee preparation, this course also covers key concepts regarding health and safety, customer service, and basic business practices. A written exam tests Intermediate course knowledge, while a practical exam assesses the learner’s ability in terms of grinder calibration, espresso extraction analysis, latte art skills and drinks construction.

SCA CSP Barista Skills Intermediate
Delivered In-Person in Bungay
£499 to £599

Rules of the Road & Customer Service - International CPC - Online

5.0(27)

By PETM

This is an International Driver CPC - 7hours course - Rules of the Road & Customer Service and it is suitable for LGV & PCV and will cover: Requirements, Speed Limits, SMART Motorways, Highway Code, Road Signs, Bridge Strikes, Mobile Phones, Sat-Navs, Traffic Accident Procedures, Company & Driver Image, Who Customers Are and What They Want, Communication Skills, Giving Good Customer Service. All courses start at 07:45 hrs and finish at 15:45 hrs All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes. Approval: This course is registered with JAUPT as approved for Driver CPC qualification. Course Approval Number: ICRS24736/475. On completion of the course, all attendees will receive a certificate of attendance. Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

Rules of the Road & Customer Service - International CPC - Online
Delivered Online
£55

Boost Customer Satisfaction: Join us 1 Day Training in Poole

By Mangates

Customer Service Essentials 1 Day Training in Poole

Boost Customer Satisfaction: Join us 1 Day Training in Poole
Delivered In-Person + more
£595 to £795

Boost Customer Satisfaction: Join us 1 Day Training in Liverpool

By Mangates

Customer Service Essentials 1 Day Training in Liverpool

Boost Customer Satisfaction: Join us 1 Day Training in Liverpool
Delivered In-Person + more
£595 to £795

Boost Customer Satisfaction: Join us 1 Day Training in Edinburgh

By Mangates

Customer Service Essentials 1 Day Training in Edinburgh

Boost Customer Satisfaction: Join us 1 Day Training in Edinburgh
Delivered In-Person + more
£595 to £795

Boost Customer Satisfaction: Join us 1 Day Training in Chelmsford

By Mangates

Customer Service Essentials 1 Day Training in Chelmsford

Boost Customer Satisfaction: Join us 1 Day Training in Chelmsford
Delivered In-Person + more
£595 to £795

Boost Customer Satisfaction: Join us 1 Day Training in Bath

By Mangates

Customer Service Essentials 1 Day Training in Aberdeen

Boost Customer Satisfaction: Join us 1 Day Training in Bath
Delivered In-Person + more
£595 to £795

Boost Customer Satisfaction: Join us 1 Day Training in Tonbridge

By Mangates

Customer Service Essentials 1 Day Training in Tonbridge

Boost Customer Satisfaction: Join us 1 Day Training in Tonbridge
Delivered In-Person + more
£595 to £795

Boost Customer Satisfaction: Join us 1 Day Training in Elgin

By Mangates

Customer Service Essentials 1 Day Training in Elgin

Boost Customer Satisfaction: Join us 1 Day Training in Elgin
Delivered In-Person + more
£595 to £795

Boost Customer Satisfaction: Join us 1 Day Training in Bedford

By Mangates

Customer Service Essentials 1 Day Training in Bedford

Boost Customer Satisfaction: Join us 1 Day Training in Bedford
Delivered In-Person + more
£595 to £795

Educators matching "Customer Service"

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