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39 Customer Service courses in Birmingham

Customer ServiceBirmingham

Customer Service

By Mpi Learning - Professional Learning And Development Provider

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.

Customer Service
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£450

Customer Service Skills

5.0(3)

By Magpie Training

Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.

Customer Service Skills
Delivered In-Person in Consett or UK WideFlexible Dates
£18

Customer Service: Get All Basics Right to Elevate Your Customer Experience

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Customer Service: Get All Basics Right to Elevate Your Customer Experience
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Boost Customer Satisfaction: Join us 1 Day Training in Birmingham

By Mangates

Customer Service Essentials 1 Day Training in Birmingham

Boost Customer Satisfaction: Join us 1 Day Training in Birmingham
Delivered In-Person + more
£595 to £795

Delivering Exceptional Customer Service on a Consistent Basis

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Delivering Exceptional Customer Service on a Consistent Basis
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Managers: Keeping an Exceptional Level of Customer Service Within Your Team

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

Managers: Keeping an Exceptional Level of Customer Service Within Your Team
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Boost Customer Satisfaction: Join us 1 Day Training in Wolverhampton

By Mangates

Customer Service Essentials 1 Day Training in Wolverhampton

Boost Customer Satisfaction: Join us 1 Day Training in Wolverhampton
Delivered In-Person + more
£595 to £795

Customer Experience Excellence

4.9(9)

By Sterling Training

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong

Customer Experience Excellence
Delivered in Southampton or UK Wide or OnlineFlexible Dates
Price on Enquiry

Boost Customer Satisfaction: Join us 1 Day Training in Solihull

By Mangates

Customer Service Essentials 1 Day Training in Solihull

Boost Customer Satisfaction: Join us 1 Day Training in Solihull
Delivered In-Person + more
£595 to £795

Customer Service Excellence

By Elite Forums UK

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Customer Service Excellence
Delivered in Internationally or OnlineFlexible Dates
Price on Enquiry
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Educators matching "Customer Service"

Show all 29
Local Education And Development

local education and development

Walsall

ABOUT US Local Education and Development (LEAD) engages with a range of learners' to provide an educational curriculum offer that aligns their skills and ambitions with the needs of the local economy. Our major strength is that the management team are all practicing teachers, with 20 years experience in the education and training industry. We deliver a range of training solutions that have progressed individuals into paid employment, further education and apprenticeships. The key objective of this training is to tackle the government agenda of low employment rates which are driven by poor education, skills and training within the community. LEAD have worked with a wide range of organisations to develop and implement strategies that fully supported their training and transformation needs. This has resulted in reduced costs, improved efficiency and growth for all our clients.

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Constant Training

constant training

London

Founded in 1998 by Joe Constance, Constant Training provides fun, highly interactive and fast past programs for organizations of all types and sizes. Joe Constance has owned and operated eleven different companies where he gained significant managerial and hands-on experience. His combination of sales, managerial, and training experience provides the foundation for Constant Training's intense customer focus. Biography - Joe Constance Joe is a lifelong resident of the Upper Peninsula of Michigan with the exception of 2 years where he lived in Minneapolis and worked for an international training company as an area manager and instructor. He has owned eleven different businesses and has had up to 200 employees. Joe has had plenty of success as well as many failures. He facilitates workshops in a fun, relaxed and interactive way. He has his Masters Degree with a focus in adult education from Northern Michigan University and currently resides in Marquette MI with his wife, Ann.

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Greater Birmingham & Solihull Institute Of Technology

greater birmingham & solihull institute of technology

Birmingham

About GBSIoT: A roadmap to success An Institute of Technology (IoT) is an exciting place to gain top-quality training and qualifications in Science, Technology, Engineering and Maths (STEM)-based subjects. Located across England, IoTs are a national network of partnerships between local colleges, universities and leading employers. Backed by a £290 million government investment, IoTs deliver the very best in technical education. Discover a new path to success today. Technical. Skills. Work. The GBSIoT is a powerhouse for advanced manufacturing and engineering bringing together a partnership of the leading further education colleges, universities and employers for the region. Whether you’re a student looking for a course at any level, a career changer looking to retrain, an employer looking for advice or you just want to find out more about the opportunities available to you, we can help you.

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Brighter Futures Community Hub Ltd.

brighter futures community hub ltd.

London

A SPECIALIST SKILLS HUB FOR ADULTS WITH A LEARNING DISABILITY Our Skills hub provide support to the service user in improving their quality of life. Our services assist the service user to lead an independent and fulfilling life and helps them to maintain a healthy lifestyle, and to promote and enhance effective personal support networks. This supports our commitment to helping individuals live safely and independently and be socially included within their local communities. Our services will support the service user to take greater control of their own lives and encourage them to remain as independent within their own home, residential services and the community and within their chosen way of life. The service user is at the centre of all decisions about how they are supported. Our Skills Hub provides services in such a way that the service user is able to feel secure, confident, and included in all decisions regarding the service provided to them.

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Fuel Learning

fuel learning

5.0(1)

Coventry

A world class learning and development organisation, we work with some of the worlds biggest brands and greatest companies all over the world.Fuel Learning was founded in 2009 with a view of creating a more personalised learning and development experience for the world’s biggest companies. Since then, we have grown to become an established learning and development organisation with a single purpose – to ensure teams and businesses can grow and thrive through exceptional leadership and management, high performing teams and highly capable individuals. Since Fuel Learning was established, we have partnered with some of the most progressive companies in the world, delivering forward-thinking initiatives that add long-lasting value and a real return on investment. Leadership & Management Programmes | Apprenticeships | Team Development | Graduate Development We are proud to work with some of the most iconic global brands in the public and private sectors. Our clients consistently tell us that we are the best provider they have ever worked with, which is why we have working relationships spanning over 10 years with some of the world’s leading multinational companies.

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Focus 4 Learning Ltd

focus 4 learning ltd

WOLVERHAMPTON

The Centre offers a range of vocational qualification to employed and unemployed learners. We aim to train individuals to become active in the Labour Market by providing skills in the following areas: Health Care Sector Business Administrations Childcare Customer Services Education & Training Leadership for Health and Social Care and Children and Young Peoples Services Specialist Support for Teaching and Learning in Schools

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Geotraining

geotraining

3.6(10)

Wolverhampton

Our culture defines the way we do things and consist of our Mission, Our Principles of Service. Our Core Values and Foundational Belief. Our vision is to create a brilliant service Geotraining has experience and success in providing training and assessment for organisation of all shapes and sizes. We deliver quality training in numerous sectors ranging from health and social care to business administration. We provide quality service to our learners and employers and work closely with them to communicate progress, industry news and opportunities.

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The Finance And Management Business School

the finance and management business school

2.7(17)

Birmingham

Welcome to FMBS, one of the UK’s leading providers of training for unemployed people and those looking to reskill. Our offer is designed to deliver programmes which help people improve their lives by delivering a range of affordable programmes across many sectors which are free to most learners. Our training programmes will enable those wanting to gain employment to do so rapidly through undertaking courses which are delivered over a short period of time, at times convenient to you and with additional support to enable you to overcome any additional barriers to employment you may have such as an inability to afford AAT Membership Fees, Forklift Licences and SIA Security Licences. Our records show that the majority of learners who complete our programmes progress into employment. For those looking to reskill we offer a range of blended learning solutions which will enable you to study in your own timeframe whether you want to learn at home, on the go or in a College environment. Our programmes are chosen to link into areas with skills shortages such as Bookkeeping. Evidence suggests that people who are better qualified earn higher salaries so adding qualifications to your CV will not only help you climb the career ladder they will also enable you to earn more money! Our expert teaching team have many years’ experience in delivering the qualifications we offer giving you the confidence and support you need to succeed. We look forward to welcoming you to an FMBS centre very soon to begin your qualification, employment and/ or job improvement journey! Jacqueline Cope, Trudi Gunning & Chris Levitt The Finance & Management Business School

Sandler Training, Heart Of England

sandler training, heart of england

5.0(2)

Birmingham

Sandler Training in Birmingham by Nigel Dunand Sandler Training provides sales training, management training, customer service training, and professional development for individuals and organisations in Birmingham.

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East Birmingham Community Forum Ltd.

east birmingham community forum ltd.

West Midlands

In our 30 years of service, we have delivered Careers Guidance support to over 100,000 people, delivered 40,000 accredited qualification, and offered enterprise support to 1,550 businesses. EBCF Ltd is a not-for-profit company limited by guarantee established in 1992 by Her Magesty’s Government mandated by the Secretary of State to establish locally managed community capacity building provision via East Birmingham Taskforce (1988). The Company established three main areas of focus, these being, Jobs, Enterprise, and Training. The business operated under the JET Shop brand for many years in the heart of East Birmingham and during the last 10 years successfully branched out to other inner-city areas of Birmingham and regionwide to meet contractual obligations and strategic objectives. EBCF has delivered jobs, enterprise, and training related projects through Local, Central and European government funding, and including other philanthropic agencies. We are accredited with all leading exam boards and hold direct claim status (DCS) for many qualifications from entry level to Level 6 in various vocational areas. Our Careers Advisers are in-house trained and qualified to Level 4 and 6 with wealth of knowledge and experience to enable our customers to make a smooth transition from learning to work. Our 30 years of local in-community delivery enables us to have a qualified perspective on what will work and what will not when engaging local communities. Our success to date has been possible by investing in local communities, establishing partnerships with likeminded organisations, and levering resources of benefit to our beneficiaries.

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