Cademy for Customer Success Teams
The complete platform for customer onboarding, education, and product adoption — all in one place.
A modern platform for customer education
Whether you're onboarding new customers, training partners, delivering product certification, or reducing support tickets, Cademy gives Customer Success teams everything they need to scale education without scaling effort.
Covers the full customer education lifecycle
- Deliver onboarding courses for new customers
- Train users on product features, workflows, and best practices
- Offer optional certifications or advanced pathways
- Track customer progress, completions, and engagement
- Assign training to teams or roles
- Reduce support tickets with self-paced learning
- Keep customers aligned with product updates
Perfect for
- Customer Success teams
- Customer Education & Enablement
- Partner training teams
- Customer onboarding specialists
- SaaS companies and product-led teams
- Enterprise CS organisations
Shorter onboarding. More confident customers. Lower support load.
Cademy replaces scattered documentation tools, ad-hoc webinars, LMS add-ons, and manual tracking with a single system for delivering structured learning, tracking progress, issuing certifications, and giving CS teams clear visibility.
Why customer success teams choose Cademy
Faster customer onboarding
Build structured onboarding pathways for new customers so they understand key workflows faster — without repeating the same demos.
Scalable product education
Publish training on features, updates, use cases, and workflows. Let customers learn at their own pace while reducing support volume.
Certifications that prove customer competence
Use quizzes, assignments, and assessments to confirm knowledge. Issue certificates automatically — ideal for partners and enterprise clients.
Track adoption and engagement
See which customers completed onboarding, who is stuck, and where gaps appear. Proactive insights for CSMs to intervene early.
Role-based customer training
Assign training by customer segment, user role, permission level, or product tier. Tailored learning for admins, managers, and end-users.
Minimal setup — ready on day one
No plugins. No custom LMS. No technical admin. Cademy works out of the box for internal and external users.
Cademy features customer success teams love
Course creation & management
Build and manage your learning content with flexible modules that support any format — video, documents, quizzes, or SCORM packages.
Set prerequisites, drip schedules, and completion rules to guide learners through structured learning journeys.
All content updates instantly across your platform, ensuring consistency for learners and facilitators.
AI Course Builder
Speed up content production without losing the expertise that makes your training valuable.
Generate outlines from your existing materials, refine lessons with AI, and expand content while keeping full editorial control.
Ideal for refreshing older modules, creating new variants, or scaling your course catalogue efficiently.
Cohorts, progression & scheduling
Run fixed-start cohorts or rolling groups without relying on spreadsheets or manual tracking.
Use drip feeds, deadlines, and automated reminders to guide learners through each stage of the programme.
Sessions, attendance, and progress sync instantly across the learner portal and instructor calendars.
Learning paths & blended delivery
Design multi-step learning paths that combine self-paced content with live sessions, workshops, and assessments.
Support everything from short e-learning courses to full qualification programmes in one cohesive experience.
Learners always know what’s next — with automatic progress tracking and completion reminders.
Certificates, assessments & renewals
Add assessments, exams, and assignments to validate learning outcomes and support compliance-driven training.
Issue branded certificates automatically when learners meet completion criteria and programme requirements.
Track certificate expiry dates and automate renewal reminders for ongoing professional development.
Learning communities
Create collaborative spaces where learners and facilitators can connect, share insights, and ask questions.
Each course can include its own private community to foster discussion and reflection throughout the learning journey.
Participation data links back to learner profiles, giving visibility into engagement and peer interaction.
Reporting & insights
Get real-time visibility into attendance, revenue, course performance, and utilisation.
Built-in dashboards highlight trends and KPIs, helping you understand what’s working and where to improve.
Export data for client reporting, management insights, or compliance submissions — all from one place.
Scale without complexity
Grow your customer education programme while keeping your training infrastructure simple.
Scale without adding tools or admin.
As your product and customer base grows, Cademy adapts without increasing workload.
- Add unlimited training modules
- Create tiered education for different customer types
- Support partner training at scale
- Manage certifications for enterprise accounts
- Automate onboarding workflows
- Deliver training globally, async or live
- Integrate with CRM, analytics, SSO, and product systems
One platform. Zero fragmentation.
Replace the typical customer education stack:
- LMS tools
- Webinar tools
- Slide decks & Notion playbooks
- Certification tools
- Customer onboarding trackers
- Progress spreadsheets
- Product update documentation
- Internal CS dashboards
A complete Training Management System
Cademy brings bookings, delivery, CRM, and payments into a single modern platform — supporting online, in-person, on-demand and blended training.
Course Booking System
Learning Management System
Training CRM
The benefits of a truly complete TMS
Running training at scale involves coordinating people, resources, and processes across different tools. A modern TMS brings these elements together in one place, creating structure, consistency, and visibility.
Connected Operations
Learning content, live sessions, tasks, certifications, reminders, and account data — all unified.
Flexible Delivery Infrastructure
Live workshops, async learning, blended programmes, task-based assignments, admin training, and multi-session onboarding.
Intelligent Administration & Insights
Automated assignments, reminders, feature rollout training, AI content generation, and customer-level reporting.
Ready to scale your customer enablement?
Let’s map your customer onboarding and education workflows into Cademy.