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38 Customer Service courses in Edinburgh

Customer ServiceEdinburgh

Customer Service

By Mpi Learning - Professional Learning And Development Provider

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.

Customer Service
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£450

Customer Service Skills

5.0(3)

By Magpie Training

Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.

Customer Service Skills
Delivered In-Person in Consett or UK WideFlexible Dates
£18

Customer Service: Get All Basics Right to Elevate Your Customer Experience

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Customer Service: Get All Basics Right to Elevate Your Customer Experience
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Delivering Exceptional Customer Service on a Consistent Basis

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Delivering Exceptional Customer Service on a Consistent Basis
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Managers: Keeping an Exceptional Level of Customer Service Within Your Team

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

Managers: Keeping an Exceptional Level of Customer Service Within Your Team
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Customer Experience Excellence

4.9(9)

By Sterling Training

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong

Customer Experience Excellence
Delivered in Southampton or UK Wide or OnlineFlexible Dates
Price on Enquiry

Boost Customer Satisfaction: Join us 1 Day Training in Livingston

By Mangates

Customer Service Essentials 1 Day Training in Livingston

Boost Customer Satisfaction: Join us 1 Day Training in Livingston
Delivered In-Person + more
£595 to £795

Boost Customer Satisfaction: Join us 1 Day Training in Dunfermline

By Mangates

Customer Service Essentials 1 Day Training in Dunfermline

Boost Customer Satisfaction: Join us 1 Day Training in Dunfermline
Delivered In-Person + more
£595 to £795

Boost Customer Satisfaction: Join us 1 Day Training in Edinburgh

By Mangates

Customer Service Essentials 1 Day Training in Edinburgh

Boost Customer Satisfaction: Join us 1 Day Training in Edinburgh
Delivered In-Person + more
£595 to £795

Customer Service Excellence

By Elite Forums UK

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Customer Service Excellence
Delivered in Internationally or OnlineFlexible Dates
Price on Enquiry
1234

Educators matching "Customer Service"

Show all 11
Four Square | Homeless Charity Edinburgh

four square | homeless charity edinburgh

Edinburgh

Four Square is an Edinburgh charity supporting people who are homeless or at risk of becoming homeless. Employing over 80 staff at 7 locations across the city we provide support; advice; accommodation; and learning and training opportunities. We also run one of Scotland’s largest social enterprises, Edinburgh Furniture Initiative, where we re-sell donated furniture to support our charity. Our store is Revolve certified for safety and quality.

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Aemtek Ltd.

aemtek ltd.

London

Food and Environmental Microbiology Testing, Research, Training & ConsultingFounded in September of 2002, AEMTEK strives to help clients obtain accurate, fast and reliable analytical data, and provides total solutions to help our clients ensure food safety, cosmetic safety, water quality and environmental health. AEMTEK is a high quality, third party laboratory that provides testing, research, training, consulting services, and sampling products for the food, cosmetic, environmental, water, supplement and nutraceutical industries. Our inspiration is to provide total solutions to help our clients ensure food safety, cosmetic safety, water quality and environmental health. When it comes to problem solving, nothing compares to experience. When it comes to your project, getting it done quickly and correctly is what counts. AEMTEK has the staff, the facilities and the drive to solve your problems on time and on budget.

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Newleaf Associates

newleaf associates

Burntisland

Newleaf Associates was established in 2005 by Margaret Johnston, a highly experienced Trainer, Facilitator and Coach who has held various professional Training and HR positions in the public, private and Further Education sectors. All projects are managed personally by Margaret Johnston, the Principal Training Consultant who is also responsible for delivering most courses. As a Chartered Member of the Chartered Institute of Personnel & Development (CIPD) and a Fellow of the Institute of Training & Occupational Learning (ITOL), Margaret is committed to working to the highest standards of quality and professionalism at all times. Associate Trainers are carefully selected, have substantial relevant experience and are all CIPD qualified.

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CelticSMR

celticsmr

4.6(10)

CelticSMR Ltd is an established imaging company with 30 years of experience in the veterinary and healthcare markets; distributing leading x-ray, ultrasound, therapeutic laser equipment throughout the UK and Ireland. We pride ourselves on developing strong and long-lasting relationships with our customers and are committed to providing excellent customer service, training and support. We understand the time and dedication required to master medical diagnostic imaging and aim to facilitate this with a range of training, from free webinars to complete courses, utilising our in house technical experts alongside medical imaging specialists. With our small and friendly team of application specialists, engineers and account managers, we are able to offer a very personal service, empowering customers to maximise the use of their imaging equipment and provide the best possible care to their patients.

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Azilo Technologies t/a Tayl

azilo technologies t/a tayl

Musselburgh

Got new team members or employees working from home? No problem; add them to our system, and they’ll have access to the training they need. Add users as admins and grant them rights to manage departments and assign tasks to their team.

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Limelight Careers

limelight careers

Edinburgh

Limelight Careers specialise in apprenticeships, jobs and training. Modern Apprenticeships are a great alternative to college. Work, Earn, learn with Limelight. Welcome to Limelight Careers. We recruit modern apprentices for administration, customer service, financial services, and management and leadership roles; talented young people who have made a conscious decision to take a specific route in business. Crucially to work, earn, learn and gain a nationally recognised qualification – a Modern Apprenticeship. A Modern Apprenticeship through Limelight Careers is a full time, permanent job with a competitive salary. It’s a real credible alternative to college or university for young people and an opportunity for businesses to grow their own talent.

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Aeona

aeona

Gorebridge

"I work with people and organisations to change your world for the better - in and out of work. I help you to clarify what it is you want from life and work and then live the life you want, have the career you want, be the person you want to be and find purpose, meaning and fulfilment. I help you lead your organisation or business to greater results and achieve the outcomes you need - like higher customer service, profitability, productivity, engagement, and retention of key people. We help you create the environment, confidence and mindset in your organisation that inspires people to want to perform at their best, all of the time."

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Communities Lifelong Learning and Employability

communities lifelong learning and employability

Dalkeith

We work with young people, adults, families and community organisations to improve skills for learning, life and work. We engage with people through: youth work, adult learning, family learning, vocational training, employment support, work experience, and capacity building.

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Mangates

mangates

5.0(1)

London

WHO WE ARE? “Mangates” is one of the Leading Competency developers, Mangates has developed a proven foundation for building specialized training programs. No matter which Mangates training division you are working with, you can expect the same high-quality training experience and expertise that makes Mangates stand out above the competition. All of our instructors are recognized experts in their fields with hands-on experience on the topics they teach. We combine proven adult educational training methods with leading-edge industry expertise to provide you an exceptional training experience. Every instructor must meet rigorous standards with the proven background in their given field of expertise. It is the difference that our customers covet and participant appreciates at the completion of the course. WHAT WE DO? We deliver training solutions to Corporate, Government Agencies, Public sectors, Multinational organizations and Private Individuals. Our Primary focus is to train in a wide range of areas from IT Technical, Personal Development, Human Resources and Management Courses to Project, Program and IT Service Management. We have most experienced trainers in the Industry. Our Trainers are highly skilled in their subject areas and are uniquely positioned to provide participants with deep industry experience. They are motivated to transfer knowledge through practical support post and pre-training to provide participants with additional support outside the classroom.

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Iain Lowdean Golf

iain lowdean golf

Lasswade

Iain is a full-time Teaching Professional with over 11 years' experience in the golf industry, currently serving as the Head Teaching Professional for David Burns Academy (Tour Coach), based at Kingsfield Golf & Leisure and Melville Golf Centre. As a Golf Professional since 2011, Iain has accumulated an extensive wealth of knowledge, drawing from his background in sales, hospitality, and golf. Armed with degrees in Golf Studies and Leisure and Sports Management (BA), he brings a unique customer service perspective to the fore and is ceaselessly developing fresh ideas to drive progress as a Teaching Professional.  He has held esteemed positions as the Head PGA Professional at Baberton and Kingsknowe Golf Clubs and as an Assistant Professional at Murrayfield Golf Club, within the Edinburgh and Lothians area. During his formative years in Gloucestershire, Iain honed his skills, representing his county whilst playing off a handicap of +1.  Embracing the modern digital era, Iain has skilfully adapted to online coaching, offering golf lessons on the virtual stage. He holds a prestigious ranking amongst the Top 10 coaches on Skillest, the foremost online golf lessons platform, where he now coaches players on a global scale. His impressive Skillest profile serves as testament to his sterling coaching skills.  As a Certified Putting Instructor (CPI) and coach in ground force reaction with BodiTrak, Iain is passionately committed to personal development, striving to deliver the very best coaching to his students. He is the proud custodian of a TrackMan 4, utilising the latest technology to provide insightful lessons in an easy-to-understand format. With a keen eye on advancing his skills and knowledge, he initiated remote coaching during the Covid crisis and has perpetuated this practice, welcoming new contacts from around the globe.  Settled in Edinburgh with his wife and three children, Iain has a lifelong commitment to the sport and continues to warmly invite new students to learn and flourish under his expert guidance in this enduring game.

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