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34 Customer Service courses in Coventry

Customer ServiceCoventry

Customer Service

By Mpi Learning - Professional Learning And Development Provider

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.

Customer Service
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£450

Customer Service Skills

5.0(3)

By Magpie Training

Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.

Customer Service Skills
Delivered In-Person in Consett or UK WideFlexible Dates
£18

Customer service – get all the basics right and enhance your customer experience

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Customer service – get all the basics right and enhance your customer experience
Delivered In-PersonFlexible Dates
Price on Enquiry

Exceptional Customer Service

5.0(50)

By First Safety Training Services

For all staff who are responsible for delivering a service to others - customers, clients or internal customers.

Exceptional Customer Service
Delivered In-PersonFlexible Dates
£140

How to generate long-standing customer loyalty when dealing with clients?

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

How to generate long-standing customer loyalty when dealing with clients?
Delivered In-PersonFlexible Dates
Price on Enquiry

All you need to know about telephone etiquettes, communication and behaviours

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

All you need to know about telephone etiquettes, communication and behaviours
Delivered In-PersonFlexible Dates
Price on Enquiry

All you need to know about effective complaints handling

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All you need to know about effective complaints handling
Delivered In-PersonFlexible Dates
Price on Enquiry

Delivering the best customer care when dealing with clients

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Delivering the best customer care when dealing with clients
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Successfully manage customer expectations during each stage of the customer journey

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Successfully manage customer expectations during each stage of the customer journey
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Customer Experience Excellence

4.9(9)

By Sterling Training

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong

Customer Experience Excellence
Delivered in Southampton or UK Wide or OnlineFlexible Dates
Price on Enquiry
1234

Educators matching "Customer Service"

Show all 16
T & T Training Ltd

t & t training ltd

Warwick

We are a small family run business based in the heart of the UK, in beautiful Warwickshire. Our central location places us in an ideal situation to work with our clients all over the country. We established the business in 2000 after realising that very few organisations were focussing on improving customer service. With backgrounds in training, service delivery and project management, we recognised that we were in a privileged position to deliver a number of services to improve the customer experience.

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Forward Thinking Training

forward thinking training

Coventry

Letting AgentsThe Forward Thinking Homes Story We do things a little different around here…we pride ourselves on providing first class rooms for students and professionals that they can actually call home. We take care of homes. We take care of our tenants. We take care of our people. Since 2005 we have been providing wonderful homes Mission Statement Our Mission is to live by the FOUR I’s: Integrity A strong moral code, always doing the right thing, being reliable, and staying true to our word. Being caring, compassionate and respectful towards you and your home. Inspiration Inspiring you through our vision, providing only the best possible service making your life stress free at home. Innovation Constantly looking to the future and staying one step ahead of the competition, using ‘Forward Thinking’ and technology to serve your needs. Offering a completely unique service, driving the business forward to achieve excellence.

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Message Catch Consulting

message catch consulting

Coventry

ANNE STANTON Flexible Solutions Anne specialises in solutions that make you more engaging and successful with better communication and a clear strategy. So if you're a manager building a team, a leader building a business or an individual building a career, Anne can work with you to create the impact and the change you want to see. Knowing what you need from the consulting process, Anne will assess your needs accurately and honestly, and give you tailored advice about what needs to be done to deliver a solution and achieve change. She understands also that you do not want to be told what to do, and equally sometimes you may need another 'pair of hands' who you can co-create with, and she's happy to do that too.

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Dynamic Training And Development

dynamic training and development

Hinckley

Today’s workforce needs to be flexible and agile As most organisations are now trying to do more with less, continuous development of your employees is essential. Only by improving core competencies and capabilities and addressing skills gaps can you remain competitive and achieve your business goals.

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The Engagement Coach

the engagement coach

Coventry

The interest of young people in science is developed by inspiring and knowledgeable teachers and technicians. From local events to national policy, we are a professional community dedicated to supporting excellence in science teaching and learning. The Association for Science Education (ASE) is an active membership body that has been supporting all those involved in science education from pre-school to higher education for over 100 years; members include teachers, technicians, tutors and advisers. We are a Registered Charity with a Royal Charter, owned by our members and independent of government. We seek to create a powerful voice for science education professionals in order to make a positive and influential difference to the teaching and learning of science throughout the UK and further afield.

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Brighter Futures Community Hub Ltd.

brighter futures community hub ltd.

London

A SPECIALIST SKILLS HUB FOR ADULTS WITH A LEARNING DISABILITY Our Skills hub provide support to the service user in improving their quality of life. Our services assist the service user to lead an independent and fulfilling life and helps them to maintain a healthy lifestyle, and to promote and enhance effective personal support networks. This supports our commitment to helping individuals live safely and independently and be socially included within their local communities. Our services will support the service user to take greater control of their own lives and encourage them to remain as independent within their own home, residential services and the community and within their chosen way of life. The service user is at the centre of all decisions about how they are supported. Our Skills Hub provides services in such a way that the service user is able to feel secure, confident, and included in all decisions regarding the service provided to them.

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Fuel Learning

fuel learning

5.0(1)

Coventry

A world class learning and development organisation, we work with some of the worlds biggest brands and greatest companies all over the world.Fuel Learning was founded in 2009 with a view of creating a more personalised learning and development experience for the world’s biggest companies. Since then, we have grown to become an established learning and development organisation with a single purpose – to ensure teams and businesses can grow and thrive through exceptional leadership and management, high performing teams and highly capable individuals. Since Fuel Learning was established, we have partnered with some of the most progressive companies in the world, delivering forward-thinking initiatives that add long-lasting value and a real return on investment. Leadership & Management Programmes | Apprenticeships | Team Development | Graduate Development We are proud to work with some of the most iconic global brands in the public and private sectors. Our clients consistently tell us that we are the best provider they have ever worked with, which is why we have working relationships spanning over 10 years with some of the world’s leading multinational companies.

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First Safety Training Services

first safety training services

5.0(50)

Nuneaton

If you are looking for health and safety support, advice, and training by qualified teachers who can make the experience memorable for your staff then come to us at First Safety Training Services. Our mission is to make health and safety compliance as painless as possible for our customers. We offer a wide range of courses including First Aid, Emergency First Aid at Work (EFAW), Level 3 Health & Safety, Level 2 Fire Safety, Working at Heights and Level 2 Moving & Handling. We are approved by Highfields Awarding Body for Compliance and we are fully qualified. Our pricing is simple and transparent and amongst the most competitive in the industry. Our courses are relaxed and fun to attend providing a positive learning experience. Group sizes are kept small to allow for greater tutor contact time.

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Insite Training

insite training

London

inSITE Training & Development, Inc., a woman owned small business, was started in 1991 by Founder Susan S. Porter. Upon her retirement in 2010, Carol Erdman, who had worked with inSITE for 15 years became President and CEO. Since the turn of the century, inSITE has continued to grow and serve the business community as well as contribute to the community as a whole. Improving the quality and availability of education remains our primary focus for corporations, government agencies, and the non profit community. With a strong administrative team, instructional design staff and seasoned facilitators, inSITE has the unique ability to provide a wide variety of services. We hire graduate level interns to demonstrate our commitment to development of the next generation of instructional designers and instructors. Our forte has been to place teams on-site to assess, develop, deliver, and evaluate classroom-based training and web-based solutions. inSITE has expertise in conducting comprehensive needs and task analysis that truly determine skill-based needs. We focus on performance, not training, so our recommendations, once implemented, create an environment where employees not only have task-related skills to conduct their jobs, but are able to perform at levels needed for employees to reach their benchmarks, departments to achieve their goals, and the organization to attain its strategic plan while being flexible and ready to take on new challenges. Our eLearning modules can be tailored to include your policies, culture and other specific content. We use gamification to engage learners in classroom and web-based platforms. Adults learn when they are engaged and participating so our classroom learning engages all the senses. In order to ensure significant learning occurs in two to six hour courses, we limit lectures to 15 minutes or less and call them lecturettes. The remainder of the class is for large and small group discussion, enriching case studies that are so true to life they arouse emotion, role plays that help participants understand how they naturally behave in certain situations, simulations and video vignettes that demonstrate typical work place issues and bring learning to life. We provide a number of inventories including MBTI and its Step 2, DiSC, Thomas Kilmann, Gregorc Style Delineator, and the Conflict Mode Instrument. The use of the World Café is a highly successful learning format that draws in high level professionals and managers. We ensure a great deal of practice of all new skills and tools so that participants can transfer learning readily upon return to their job. inSITE Training & Development, inc. has conducted all aspects of the ADDIE model for both the Federal government and private sector. Most often, we conduct a needs analysis as a prelude to designing and developing instruction as well. By being involved in the entire ADDIE process and often delivering the training ourselves, we have learned just how comprehensive the needs analysis must be. We have on staff advanced degreed Instructional Designers, Project Managers, Instructors and Facilitators (PhD, MBA, Masters Degree), Coaches (ICF certified), a Psychometrician, a Web designer and a Gamification/eLearning programmer.

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Resorts World Birmingham

resorts world birmingham

Marston Green

Exciting and always rewarding. Discover a range of jobs available now with our teams. With roles available in hospitality, customer service and retail from some big brand stores and a fantastic range of bars and restaurants, we’re certain you’ll find the role for you. You may even find yourself interested in exciting ventures with roles at Vortex Gaming ...

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