Customer Service Skills

Frequently Asked Questions

• Who is the course for?

  This course is suitable for any person looking to develop and enhance their knowledge and understanding of customer service skills in the workplace. Learners will learn about both the theory and practice of effective customer service.

• what is covered in the course?

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  •    Understand what customer service is 

  •    Basics of customer relationship

  •    Understand why excellent customer service is important 

  •    Be able to identify our customers 

  •    Have learnt basic everyday skills in dealing with customers 

  •    Understand how to give your best when dealing with difficult customer interactions 

  •    Be equipped with strategies to protect your own wellbeing when dealing with customers who challenge us 

  •    Customer care –from a powerful mindset to a perfect attitude

  •    Showing genuine care to generate trust

  •    Identify, anticipate and fulfil your customer needs

  •    Managing and exceeding your customer expectations

  •    The keys to success to effective complaints handling

  •    Understanding your clients’ perspective better

  
  

  
  

• What will the participant of the course be doing?

  The course is both theoretical and activity based in nature

  The participant will receive up to date research based information relating to effective customer service and ensuring an effective customer journey by using  appropriate  management strategies coupled with person centred approaches that can help promote effective customer service for your service users.

  Discussion, case studies, role play and group work will be used to facilitate understanding and knowledge and they will be encouraged to outline their personal experience of the topics covered in the course