EMOTIONAL INTELLIGENCE FOR INTERPERSONAL EXCELLENCE

Description

Navigating the “Primitive Brain Hijack” to Build Trust and Rapport

In any workplace, the ability to handle complex human interactions is just as important as technical know-how. Emotional Intelligence for Interpersonal Excellence is designed to change the way you communicate with everyone around you — from challenging customer situations to everyday collaboration with colleagues. By strengthening your emotional intelligence, you’ll learn how to move past knee-jerk reactions and develop the calm, centred mindset needed to lead with confidence and composure.

This session explores how the brain works so you can better understand why we sometimes feel “hijacked” in moments of conflict, and, more importantly, how to regain control. You’ll learn how to spot your own emotional triggers and replace defensive reactions with clear, assertive, solution-focused communication. Through empathy and the “Empower & Ask” approach, you’ll build the skills to ease tension and develop genuine rapport. Whether your goal is to improve team working or provide outstanding service, this course gives you a practical framework for creating better outcomes in every interaction.

Delegates will be able to:

Online Format

Emotional Intelligence for Interpersonal Excellence is a 2-hour interactive virtual class for up to 20 people. You will be sent the online class instructions prior to class date.