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EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE

By Improving Communications Uk

5.0(4)

Booking options

£118

Book

30 Day Money Back Guarantee
Completion Certificate
24/7 Technical Support

Highlights

Delivered Online
1 hour 30 minutes

Description

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.

In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.

Attendees will be able to:

Focus on others to project a UB4ME, customer-centered attitude;

Empower people with respect (acknowledging) and control (offering choices); and

Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.

Dates

Mar5
Wed, Mar 5 , 8:00 PM to 9:30 PM GMT
Only 5 spaces left
Delivered Online
£118
May7
Wed, May 7 , 8:00 PM to 9:30 PM GMT+1
Only 5 spaces left
Delivered Online
£118
Sep10
Wed, Sep 10 , 8:00 PM to 9:30 PM GMT+1
Only 5 spaces left
Delivered Online
£118
Oct29
From: 10/29/25, 7:00 PM GMT
To: 10/30/25, 8:30 PM GMT
Only 5 spaces left
Delivered Online
£118

About The Provider

Improving Communications Uk

London

5.0(4)

Improving Communications provides...

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