Description

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations.

This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction.

Throughout the course, delegates will learn how to:

Project a UB4me, customer-centred attitude

Empower people with respect and control by acknowledging and offering choices

Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions

Listen more intently to develop the best rapport

Communicate clearly with conviction, projecting greater credibility

Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude

Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business

This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates.

Upon registration, delegates will receive online login instructions prior to the class date.

This format allows for a collaborative learning experience from the comfort of one's own home or office.

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IMPROVING CUSTOMER SERVICE

By Improving Communications Uk

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