Description

FRONT-LINE COMMUNICATION AFFECTS PUBLIC PERCEPTION OF EVERY COMPANY.

This training is designed to help organize ideas and communicate clearly. As a result of this session, you will be able to be more concise and communicate with conviction. You will be more productive, increase performance satisfaction, and create a true dialogue with your audience. For professionals who must meet the needs of the public, these areas of development are the right thing. Improved communications means increased internal and external customer satisfaction.

Attendees will be able to:

Write clearly, creating an greater public perception of expertise;

Be more efficient with written communication, reducing wasted time and adding to profitability; and

Craft concise, rapport-building written messages for internal and external customers, increasing productivity and forging a more pleasant workplace environment.

TOPICS

Benefits of using email

Purpose of E-mail

Steps to take before writing

Inflection in written messages

Effects of instant messaging and text messaging

Basic E-mail Plans

Subject Lines

Paragraph Structure

Details

Summary of Problem

Use of CC and BCC

TYPING IN ALL CAPS IS YELLING!

Proofreading

Online Format—Email Etiquette is a 90-minute interactive virtual class.

Thank you very much for the wonderful and informative session. The audience was totally engaged and interested in your presentation. I want to congratulate you on a job superbly done and for all the effort that went into making this a successful seminar.

Janet Riesel, Chair – Career Planning & Professional Development SIGHuman Resources Association of New York

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EMAIL ETIQUETTE

By Improving Communications Uk

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