Description

Front-line communication is crucial in shaping the public perception of every organisation.

This course helps delegates organise their ideas and communicate clearly and effectively through email. By enhancing written communication skills, delegates will become more concise, communicate with conviction, and foster meaningful dialogue. These skills are essential for professionals interacting with the public, as improved communication boosts customer satisfaction.

Delegates will learn how to:

Write clearly and professionally, enhancing public perception of expertise.

Communicate more efficiently in writing, reducing wasted time and increasing profitability.

Craft concise, rapport-building messages for internal & external customers, fostering productivity and a positive workplace environment.

TOPICS COVERED:

Benefits and structure of email;

Determining email purpose and planning;

Writing effective subject lines and paragraphs;

Including relevant details and summarising problems;

Proper use of CC and BCC fields;

Avoiding common email pitfalls;

Proofreading techniques.

COURSE FORMAT:

This Email Etiquette course is a 90-minute interactive virtual session. Upon registration, delegates will receive online login instructions prior to the class date. This format allows delegates to enhance their skills conveniently from their home or office while improving their professional communication abilities.

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EMAIL ETIQUETTE

By Improving Communications Uk

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