Customer Facing Skills

Description

This workshop is designed to examine how we care for our customers. We do this by identifying many aspects of many customers and using data from those attending our workshops.

We also look at types of customers, how they usually behave, and how we can negatively impact them through careless interactions or positively through careful communication, consideration, and using an "ACE"—Approach with Care and Empathy. 

We aim to see people leave our workshop with far better insights into customer-facing best practices and ideas to improve their training for customer-facing employees.

LENGTH - Normally, one day. But please contact us to discuss your specific needs, or we can offer advice.

NEXT WORKSHOP START - Please ask for more information as we deliver bespoke closed events for your people at your location or a mutually suitable location.

WORKSHOP DELIVERY - The best environment for this workshop is face-to-face, but we can facilitate this workshop online.

Who? - Anyone involved in a customer-facing role or training their customer-facing staff.

Why? - The ultimate goal in customer-facing skills is to win lifelong customers by continuously managing customer relationships, to gain those lifelong customers.

Any business that can see a consistent issue with retaining customers is in for a tough time. But we ask you to go a step further by not just keeping customers happy but attracting new customers and focussing on retaining our high-impact customers.

Our thinking extends to 'Occupying our customer's consciousness.' A persistent fishing expedition to continually engage our customers, even when it is not to buy something. This engagement gives us an almost permanent inroad to their internal marketing, follow-on sales, recommendations, and loyalty.

When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face.

Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station.

We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.