Booking options
£11.99
£11.99
On-Demand course
6 hours 25 minutes
All levels
In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Customer Service Advisor Training will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time.
The Customer Service Advisor Training will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently.
This course is designed to provide an introduction to Customer Service Advisor Training and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area.
Learn the fundamental skills you require to be an expert
Explore different techniques used by professionals
Find out the relevant job skills & knowledge to excel in this profession
Get a clear understanding of the job market and current demand
Update your skills and fill any knowledge gap to compete in the relevant industry
CPD accreditation for proof of acquired skills and knowledge
Whether you are a beginner or an existing practitioner, our CPD accredited Customer Service Advisor Training is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further.
It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects.
Anyone interested in learning more about this subject should take this Customer Service Advisor Training. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject.
The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day.
At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22.
The Customer Service Advisor Training will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market.
Module 01: Introduction to Customer Relationship Management (CRM) | |||
Introduction to Customer Relationship Management (CRM) | 00:22:00 | ||
Module 02: CRM Fundamentals | |||
CRM Fundamentals | 00:24:00 | ||
Module 03: CRM Strategies | |||
CRM Strategies | 00:33:00 | ||
Module 04: CRM Databases | |||
CRM Databases | 00:21:00 | ||
Module 05: Deepening Customer Relationship | |||
Deepening Customer Relationship | 00:23:00 | ||
Module 06: Handling Customer Complaints | |||
Handling Customer Complaints | 00:22:00 | ||
Module 07: Introduction to Customer Service | |||
Introduction to Customer Service | 00:23:00 | ||
Module 08: What's Different about Good Customer Service? | |||
What's Different about Good Customer Service? | 00:12:00 | ||
Module 09: Customer Service Communication Strategies | |||
Customer Service Communication Strategies | 00:24:00 | ||
Module 10: Building Rapport Over the Phone | |||
Building Rapport Over the Phone | 00:24:00 | ||
Module 11: Active Listening and Managing Tough Callers | |||
Active Listening and Managing Tough Callers | 00:28:00 | ||
Module 12: Problem Solving over the Phone | |||
Problem Solving over the Phone | 01:04:00 | ||
Module 13: Time Management | |||
Time Management | 00:35:00 | ||
Module 14: Record Keeping and Filing Systems | |||
Record Keeping and Filing Systems | 00:30:00 | ||
Certificate and Transcript | |||
Order Your Certificates or Transcripts | 00:00:00 |
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