Description

ITIL® 4 Strategist: Direct, Plan and Improve: Virtual In-House Training

The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS.

This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam.

This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams.

What You Will Learn

At the end of this course, participants will be able to:

Understand the key concepts of direction, planning, improvement

Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context

Understand the role of GRC and know how to integrate the principles and methods into the service value system

Understand and know how to use the key principles and methods of continual improvement for all types of improvements

Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement

Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement

Understand and know how to direct, plan, and improve value streams and practices

Course Introduction

Let's Get to Know Each Other

Course Overview

ITIL® 4 Certification Scheme

Course Learning Objectives

Course Components

Course Agenda

Exercises

Case Study: Axle Car Hire

Case Study: HandyPerson on Demand

Exam Details

Core Concepts of DPI

Key Terms Covered in the Module

Module Learning Objectives

Basics of Direction

Basics of Planning

Basics of Improvement

Other Core Elements

DPI through Service Value Chain and Guiding Principles

Key Terms Covered in the Module

Module Learning Objectives

DPI of the SVS

DPI of Guiding Principles

Role of Direction in Strategy Management

Key Terms Covered in the Module

Introducing Strategy Management

Developing Effective Strategies

Implementation of Strategies

Key Terms Covered in the Module

Module Learning Objectives

Managing Risks

Making Decisions through Portfolio Management

Directing via Governance, Risk, and Compliance (GRC)

Introduction to Assessment and Planning

Key Terms Covered in the Module

Module Learning Objectives

Core Concepts of Assessment

Conducting Effective Assessments

Core Concepts of Planning

Assessment and Planning through VSM

Key Terms Covered in the Module

Module Learning Objectives

Introducing VSM

Developing Value Stream Maps

Knowing More About VSM

Measurement, Reporting, and Continual Improvement

Key Terms Covered in the Module

Module Learning Objectives

Measurement and Reporting

Alignment of Measurements and Metrics

Success Factors and Key Performance Indicators

Continual Improvement

Measurements and Continual Improvement through Dimensions and SVS

Key Terms Covered in the Module

Module Learning Objectives

Measurements for the Four Dimensions

Continual Improvement of the Service Value Chain and Practices

OCM Principles and Methods

Key Terms Covered in the Module

Module Learning Objectives

Basics of OCM

OCM throughout DPI and Service Value Chain

Resistance and Reinforcement

Communication Principles and Methods

Key Terms Covered in the Module

Module Learning Objectives

Basics of Effective Communication

Communication with Stakeholders

SVS Development Using Four Dimensions

Key Terms Covered in the Module

Module Learning Objectives

Organizations and People in the SVS

Partners and Suppliers in the SVS

Value Streams and Processes in the SVS

Information and Technology in the SVS

Course Images

ITIL 4 Strategist: Direct, Plan and Improve: Virtual In-House Training

By IIL Europe Ltd

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Description

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