Customer Service Excellence

Description

Course Overview

This course is designed to provide participants with the essential skills and strategies to deliver exceptional customer service.

Through a blend of interactive sessions, practical exercises, and real-life scenarios, participants will learn how to effectively communicate, handle challenging situations, build strong customer relationships, and create memorable service experiences.

This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience.

Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace.

Key Outcomes

-Apply effective communication techniques to enhance customer interactions.
-Use problem-solving skills to handle challenging customer situations with confidence.
-Build and maintain positive customer relationships to foster loyalty.
-Implement strategies to create memorable customer service experiences.

Format

F2F or Virtual

Delivery Mode

Closed Cohort or Occasional Limited Public Schedule

Duration

1 Day

Target Audience

This course is ideal for customer service representatives, team leaders and front-line staff who would like to improve and broaden their customer service skills.