Know Your Customer (KYC)

Course 01: Know Your Customer (KYC)

Course 02: Sales: Psychology of Customers

Course 03: Customer Relationship Management

Course 04: Phone-Based Customer Service

Course 05: Retail Management - Level 5

Course 06: GCSE English

Course 07: Public Speaking and Presentation Skill Course

Course 08: The Formula to Talk with Strangers

Course 09: Level 2 Microsoft Office Essentials

Course 10: Time Management

Course 11: Stress Management Training

One payment, but lifetime access to 11 CPD courses

Certificate, student ID for the title course included in a one-time fee

Full tutor support available from Monday to Friday

Free up your time - don't waste time and money travelling for classes

Accessible, informative modules taught by expert instructors

Learn at your ease - anytime, from anywhere

Study the course from your computer, tablet or mobile device

CPD accredited course - improve the chance of gaining professional skills

Gain valuable and in-demand skills without leaving your home.

PDF Certificate: Free (Previously it was £10 * 11 = £110)

Hard Copy Certificate: Free (For The Title Course)

Module 01: Introduction to KYC

Module 02: Customer Due Diligence

Module 03: AML (Anti-Money Laundering)

Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom

Module 05: Regulations to be Complied by Industries

Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance

Introduction

Introducing A.S.K - concentrating on 'A' for ATTRACT.

Section 3 The 'S' of A.S.K. - SERVING

Section 4 The K of A.S.K

Section 5 ...And lastly...

Module 01: Introduction to Customer Relationship Management (CRM)

Module 02: CRM Fundamentals

Module 03: CRM Strategies CRM Strategies

Module 04: Data Analysis in CRM

Module 05: CRM Databases

Module 06: Deepening Customer Relationship

Module 07: Handling Customer Complaints

Module 08: Future of CRM

Module 1: Introduction to Customer Service

Module 2: What's Different about Good Customer Service?

Module 3: Customer Relationship Management

Module 4: Customer Service Communication Strategies

Module 5: Aspects of Phone Etiquette

Module 6: Building Rapport Over the Phone

Module 7: Inbound and Outbound Calls

Module 8: Active Listening and Managing Tough Callers

Module 9: Managing Interoffice Calls and Voicemail

Module 10: Problem Solving over the Phone

Module 11: Intra Organisation Dealings

Module 12: Measuring Customer Service

Module 01: Who We Are and What We Do

Module 02: The Sales Process and Dealing with Customers at the Checkout

Module 03: Importance of Consumer Behaviour

Module 04: Taking Trends and Targeting Customers Effectively

Module 05: The Importance of Communicating with Customers

Module 06: Identifying and Addressing Customer Needs

Module 07: Generating Return Business

Module 08: In-Person Customer Service

Module 09: Giving Customer Service over the Phone

Module 10: Providing Electronic Customer Service

Module 11: Recovering Difficult Customers

Module 12: Understanding When to Escalate

Module 01: Introduction to GCSE English

Module 02: Edexcel English Section A Part 01

Module 03: Edexcel English Section A Part 02

Module 04: Edexcel English Section B

Module 05: Edexcel English Section C

Introduction

QUICK UNLEARNING Before Starting this "SKILL"

IS THIS HAPPENED WITH YOU????

Impressive Methods of Hooking Audience, even before your Speech or Presentation

6 Highly Impressive Methods of Starting any Speech or Presentation!!

Body Language: 6 Methods for Impressive Body Language for Speech or Presentation

Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety

Effective Methods of Ending Any Speech or Presentation

Bonus

Section 01: Course Overview

Section 02: The Formula

Section 03: Summary

Section 04: End

Getting Started with Microsoft Office Excel 2016

Performing Calculations

Modifying a Worksheet

Formatting a Worksheet

Printing Workbooks

Managing Workbooks

Getting Started with Word

Formatting Text and Paragraphs

Working More Efficiently

Managing Lists

Adding Tables

Inserting Graphic Objects

Controlling Page Appearance

Preparing to Publish a Document

Workbooks - Microsoft Word 2016 (Beginner)

PowerPoint Interface

Presentation Basics

Formatting

Inserting Options

Working with Objects

Table

Charts

Review and Presentatin

Introduction to Access

Modify Data

Working with Queries

Access Forms

Working with Reports

Identifying Goals

Effective Energy Distribution

Working with Your Personal Style

Building Your Toolbox

Establishing Your Action Plan

Beginning Concepts

Specific Stress Management Techniques

MORE Stress Reduction Strategies

Still MORE Stress Reduction Techniques - Part 1

Still MORE Stress Reduction Techniques - Part 2

Still MORE Stress Reduction Techniques - Part 3

BONUS Video & Wrap Up!

Special LIVE Bonus Video!