Booking options
£12.99
£12.99
On-Demand tutorial
1 hour
All levels
STOP Press: New Website promotion: RRP £69, Offer price just £12.99!
(Limited period only.)
As with all ZandaX courses, you can return to re-run, review and revise as often as you like!
(12 month unlimited single user license)
Course Objectives:
After taking this course, you'll be able to:
Understand the advantages, and disadvantages, of using the telephone
Stay in control of telephone calls
Use proven methods of overcoming challenges on the telephone
Use the right words in written communication
Employ a Three Stage Structure in everything you write
Maximize the effect of your writing
Set up and manage an effective social media profile
Boost Your Skills on the Telephone, in Writing and on Social Media
Our Telephone And Written Communications course will show you how to use a simple and structured approach to get the most from the telephone, write more effectively and set up a best practice social media profile.
You'll be able to make your telephone and written communications as effective as they can be -- and reap the rewards this brings.
Target Audience:
Anyone who wants to improve their communication skills on the phone, in writing and to understand the basics of creating a social media profile, whether for themselves or their staff, with tools that can be used at work, home or in social situations.
Pre-Course Requirements
All concepts and tools are explained simply and helpfully, so there are no pre-course requirements: all you need is a desire to learn how to communicate better on the telephone, in writing and on social media.
Career Path:
Just think: how will your life benefit if you are more effective on the telephone, and in your writing?
Learn how to get better results with a wider, and deeper, understanding of how to be truly effective.
Course Outline:
What's in the Course?
Course Introduction & Workbook Download
Telephone Communication: Good & Bad
Better Telephone Communication
Overcoming Challenges on the Phone
Using the Right Words in Your Writing
Writing Structure and Quick Tips
Writing for Maximum Effect
Key Takeaways
Module Test
Course Wrap Up [NOTE: An interactive workbook is provided to support your learning]
YES: you can revisit the course as often as you like to revise, review and reinforce what you've learned.
It's an online course, so you can run it in your own time, 24/7, whenever and wherever it suits you.
Our courses are provided on a single-user basis, but we offer multi-purchase discounts if you want to buy courses for teams of people.