Description

STOP Press: New Website promotion: RRP £149, Offer price just £24.99!

(Limited period only.)

As with all ZandaX courses, you can return to re-run, review and revise as often as you like!
(12 month unlimited single user license)

This is a ZandaX Master Class

It contains the full content of four courses:

The Nature of Good Communication

Questioning, Listening and Face-to Face Communication

Telephone, Writing & the Basics of Social Media

Fixing Your Communication

... at a serious discount to their combined price!

Course Objectives:

After taking this course, you'll be able to:

Understand what makes good communication.

Use questioning and listening skills, and communicate face-to-face.

Use the telephone, and written communication, to get results.

Fix communication problems and get better outcomes.

Great Communication is Your Sure-Fire Route to Success!

Good communication skills provide the most direct route to success in every area of our lives.

But they're the skills that many of us neglect the most!

That's because we're constantly communicating, and can ignore our bad habits and assume that we do it well.

But we often don't!

In this Master Class, we combine all four of our communication skills courses so you get the widest range of lessons to improve your skills.

Target Audience:

Anyone who wants to improve the communication skills of themselves or their staff in order to become more effective, whether at work, home or with friends.

Pre-Course Requirements

All concepts and tools are explained simply and helpfully, so there are no pre-course requirements: all you need is a desire to learn about communication -- and do it better!

Career Path:

Just think: how will your life benefit if you are not distracted by the problems caused when things aren't clear, or when communication goes wrong?

Learn how to set yourself up for success by understanding how communication works, how to get the most from each medium, and how to change your own approach to be the best you can!

Course Outline:

Course Introduction & Workbook Download

The Nature of Good Communication

Good Communication: the Basics

The Rules of Communication

Your Communication Style

Interaction & Your Self Image

Clarifying Opinions & Objectives

Your Preconceptions & Prejudices

Key Takeaways

Module Test

Questioning, Listening and Face-to-Face Communication

Verbal Skills and Asking Questions

Open and Closed Questions

The Five Levels of Listening

Active Listening

About Face-to-Face Communication

Starting Off Right

Rules for Success

Key Takeaways

Module Test

Telephone, Writing & the Basics of Social Media

Telephone Communication: Good & Bad

Better Telephone Communication

Overcoming Challenges on the Phone

Using the Right Words in Your Writing

Writing Structure and Quick Tips

Writing for Maximum Effect

Key Takeaways

Module Test

Fixing Your Communication

Identifying Problems and Overcoming Barriers

Dealing With Opposition and Conflict

Delivering Difficult Messages

Using Assertiveness and Intimidation

Where and When to Communicate

5 Best Practices for Communicating Effectively

Key Takeaways

Module Test

Course Wrap Up

[NOTE: An interactive workbook is provided to support your learning]

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Effective Communication Skills 4-in-1 Master Class

By ZandaX

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