Managing Difficult Employees

Identify difficult employee types

Use strategies to manage DEFLECTORS

Use strategies to manage NON-TEAM PLAYERS

Use strategies to manage NEGATIVE PERSONALITIES

Use strategies to manage TROUBLE MAKERS

Apply these strategies to problems you may have at the moment Here's a great new course that every line manager will value! That's because although most employees are absolutely fine, and some are great, there's often a small contingent who cause more trouble than the rest combined!

These people can present real problems because while their actions are often minor -- or "under the radar" -- their effect is negative, long term -- and destabilizing. This course has been created to solve this problem! It's written by people with many years of experience in handling these situations, and every one of our many scenarios has solutions that have been used -- with success -- in real life. It's also deliberately structured so that you can use it to address the difficult people you need to deal with right now. And of course, you can use its lessons as a permanent guide to managing difficult people for many years to come!
Learn How to Deal With Difficult Employees This course has been designed to help anyone who manages staff to deal with the difficult employees that make life more difficult than necessary, and to do so in a positive and productive way.
First we show you the most common types of Deflectors - that's people who don't share your ideas of team effort, and whose lack of dedication can only sap the strength of your team.
Then we move on to Non-Team Players. These people may contribute, but they also have their own personal agendas.
Next, it's Negative Personalities: how to prevent the different types of these people from dragging down your team's morale.
Finally, it's Trouble Makers. Here, we don't mean the types of outright rebels who can be dealt with through a disciplinary process, but the more insidious type, who work away from your gaze and sow discontent and disorder. They can often be beaten quite easily!
You should find many ideas in this course to help you, now and in the future, to take situations that often feel frustrating and turn them into positive outcomes. Target Audience:
If you manage a team, you will encounter difficult employees along the way, some of whom can leave you lost for ideas. So if you want to solve a current problem, or gear up to be able to deal with problem people in the future, then this course is for you!
Pre-Course Requirements
There are no prior requirements, and even if you don't manage a team, you may enjoy seeing how difficult employees affect a team -- and how to deal with them.
Career Path: Just think: how will your management career benefit if you are not distracted by the kind of staff members who just seem to make things so much more difficult than they should be? Learn how to identify - and deal with - these people, in a simple, structured way that will solve a lot of your problems, now and well into the future! Course Outline:

Module Introduction & Workbook Download

Why Are People Difficult?

Managing DEFLECTORS

Managing NON-TEAM PLAYERS

Managing NEGATIVE PERSONALITIES

Managing TROUBLE MAKERS

Solving Your Problems

Key Takeaways

Module Test

Course Wrap Up [NOTE: An interactive workbook is provided to support your learning]