The National Certificate in Workplace Mediation™ is a fully interactive, instructor-led OCN accredited mediation skills programme that enables participants to learn essential skills and principles for mediation, practice skills and demonstrate competency to be a workplace mediator.

This course is designed for individuals who want to work as in-house mediators, external consultants who wish to offer workplace mediation services, and those interested in developing an effective and highly practical new set of skills and competencies.

The NCWM offers an in-depth analysis of mediation, with particular reference to resolving business complaints, disputes and conflict. The course uses a variety of learning and teaching methods. During the course, participants are encouraged to develop their learning through group discussions, role-plays, case study discussions as well as independent learning and reflection. Peer-based evaluation and learning feature heavily throughout the programme. This is supported by regular assessment of activities and learners’ progress by course facilitators.

Delegates who successfully complete this course refer to themselves as TCM Accredited Mediators – thereby demonstrating the highest standards of mediation practice in the UK.

To book a place on one of our flagship courses, please head over to our website here:

National Certificate in Workplace Mediation

National Certificate in Workplace Mediation (5 days)