On this programme, delegates learn how to navigate the complex maze of having difficult conversations, managing performance, and giving bad news. Offering a proactive and hands on approach to teaching, the TCM trainers equip delegates with the confidence to have those crucial conversations, to prevent disputes before they escalate out of control and, to be assertive in addressing performance issues to achieve engagement and sustainable outcomes.

A failure to hold effective, good quality conversations is one of the most common causes of conflict, often escalating to the level where a formal response is required.

The ability to hold good quality conversations is one of the cornerstones of effective management and leadership. On this course, delegates learn how to hold conversations that enable them to nip issues in the bud and give feedback to their team concerning performance or behaviour issues such as punctuality, absence or styles of communication. Delegates also learn how to prevent workplace conflicts escalating, understand barriers to communication, how to overcome them and how to handle challenging behaviours. Through active participation and experiential learning delegates learn confidence to secure sustainable outcomes.

Delegates that attend this course, will be able to:

Hold constructive, high-quality conversations with employees and teams.
Promote wellbeing by developing a positive, cooperative and supportive team environment.
Spot problems early and nip issues in the bud before they escalate
Handle strong emotions with confidence, care and compassion.
Identify and respond to disputes and grievances.
Facilitate the management of change.
Promote and support the informal resolution of employee and customer complaints.

If you would like to book your place on this course, please head over to our website:

Quality Conversations

Quality/ Difficult Conversations (1 Day)