National Certificate in Workplace Mediation (5 days)

Frequently Asked Questions

• How is the course delivered?

  Open courses are delivered via The TCM Academy in London and we also run courses across the UK. We are also able to deliver this course onsite at your own location. This works well for groups of 6 delegates or more. Online courses are delivered via Zoom.

• How is the course structured?

  The National Certificate in Workplace Mediation™ runs over five or six days depending on delegate numbers.

  The five day course is designed for 8 delegates and it runs as a full week or as two blocks (typically three days followed by two days).

  The six day course is designed for 12 delegates and it is broken into two blocks of 3 day study. There tends to be a one to two week break in-between the two blocks of study, although this can be flexible.

  The National Certificate in Workplace Mediation™ programme structure is set out below:

  • Module 1: The nature and the psychology of conflict
  • Module 2: Principles and process of workplace mediation
  • Module 3: The FAIR Mediation Model™
  • Module 4: Skills and strategies for the workplace mediator
  • Module 5: Managing the FAIR Mediation™ process from start to finish
  • Module 6: Securing a commitment to mediate
  • Module 7: The pre-meetings with the parties
  • Module 8: How to set up and manage the joint meeting with care, calm and compassion
  • Module 9. Overcoming impasse and handling strong emotions
  • Module 10: Crafting and testing the agreement/action plan
  • Module 11: Roleplay assessment
• What do delegates learn on the course?

  The expert tutors at TCM help delegates to develop the following skills and strategies:

  • Understand the causes and the nature of conflict at work – recognising the symptoms and expressions of conflict along with its underlying causes and effects.
  • Transform dysfunctional and destructive conflict into functional and co-operative dialogue.
  • Compare and contrast the various conflict management strategies available to organisations and understand their own personal conflict management styles.
  • Understand the FAIR Mediation Model™ including its underlying principles, processes and practical applications.
  • Understand the various stages of FAIR Mediation™ and demonstrate competency in managing the process in a safe and controlled manner.
  • Understand the standards of practice which mediators must adhere to before, during and after mediation.
  • Recognise and develop strategies for overcoming impasse and potential blocks and barriers to the mediation process and be confident in securing a commitment to mediation from the parties.
  • Recognise the role and value of positive psychology, emotional intelligence and principled negation within the FAIR Mediation Process.
  • Consider the relationship between conflict, power, prejudice and discrimination; define the role of the mediator in developing a fair and safe environment for positive dialogue.
  • Enhance parties communication skills and develop core competencies in active listening, including the use of questioning, reframing, funnelling, mirroring and summarising.
  • Develop vital problem-solving skills and understand the importance of engaging the parties in joint problem solving to assist them to achieve a mutually acceptable resolution.
  • Understand the role of the mediator in crafting the Resolution Action Plan (RAP) and understanding how to test the agreement to ensure that it will be resilient, and that the parties have the confidence to handle future challenges or issues when they arise.
• What support and aftercare do you offer?

  TCM delivers extensive support for delegates on the National Certificate in Workplace Mediation™ before, during and after the course concludes.

  • Open College Network (OCN) accreditation fees.
  • The unique online TCM Delegate Zone™ which includes useful toolkits, check sheets, videos, documents and other resources for delegates.
  • Free copy of the Workplace Mediators Handbook™ for all delegates.
  • One to one coaching for delegates during the course and once the course concludes, support via the TCM helpline as required.
  • Assessment costs and a personal report for each learner.
  • Free refresher training or webinar for all delegates after 3-6 months (available for up to a year after the course concludes)
  • Lifetime aftercare and support for all delegates with TCM’s unique mediator helpline – The Mediator Helpline™
• How is the course assessed?

  The National Certificate in Workplace Mediation™ is assessed via an observed role play in the second half of the course. TCM uses a formative model of assessment which means that the assessors will guide and support the delegates as well as assessing whether they have demonstrated the learning outcomes. Delegates are also required to complete a portfolio of evidence which is marked and then externally verified by the OCN.

• Is this course accredited by an external body?

  This course is fully certified by The CPD Certification Service and is delivered by the UK’s top resolution experts.