Description

** CRM : KYC & CDD for Customer Service & Sales Compliance **

Unlock the Power of Customer Relationship Management while Ensuring Regulatory Compliance

Are you ready to take your customer service and sales to the next level? In today's highly regulated business landscape, achieving both customer satisfaction and compliance is not an option-it's a necessity. Welcome to a course designed to equip you with the skills and knowledge to master Customer Relationship Management (CRM) with a sharp focus on Know Your Customer (KYC) and Customer Due Diligence (CDD) compliance.

Why This Course Matters:

In an era of heightened data protection and financial regulations, businesses need to build strong customer relationships while adhering to stringent compliance requirements. This course is your gateway to achieving this delicate balance.

What You'll Learn:

Strategic CRM Implementation: Discover how to integrate CRM systems seamlessly into your customer service and sales operations to enhance engagement and loyalty.

KYC and CDD Essentials: Gain in-depth insights into KYC and CDD procedures, and learn how to verify customer identities, assess risks, and ensure regulatory compliance.

Compliance in Action: Explore real-world case studies and scenarios to apply KYC and CDD principles effectively within your organisation.

Data Protection and Privacy: Navigate the complex landscape of data protection laws and regulations to safeguard customer information while fostering trust.

Effective Communication: Learn to communicate compliance requirements transparently to customers, enhancing their experience.

Audit and Monitoring: Understand the importance of ongoing monitoring and reporting to stay compliant and adapt to evolving regulations.

Who Should Enrol :

Customer service professionals aiming to build stronger client relationships.

Sales and marketing teams seeking to leverage CRM for increased conversions.

Compliance officers and professionals responsible for KYC and CDD implementation.

Anyone interested in mastering CRM with a compliance perspective.

Course Format:

This comprehensive course is designed for both beginners and experienced professionals. You'll have access to engaging video lectures, interactive quizzes, and practical exercises that mirror real-world scenarios. Our expert instructors will guide you through every step, ensuring you leave with actionable skills and a solid understanding of CRM, KYC, and CDD.

Why Choose Us:

Our instructors bring years of industry experience and compliance expertise to the table. You'll receive up-to-date knowledge and practical insights that you can apply immediately within your organisation.

Elevate your customer service and sales game while staying compliant-enrol today in "CRM: KYC & CDD for Customer Service & Sales Compliance," and take the first step toward excellence in customer relations and regulatory adherence.

The Bundle includes the following

Course 1: Phone-Based Customer Service

Course 2: Sales: Psychology of Customers

Course 3: Customer Analytics Training

Course 4: Innovative Customer Service Techniques

Course 5: Diploma in Customer Relationship Management (CRM)

Course 6: Certificate in Know Your Customer (KYC) & Customer Due Diligence (CDD)

Course 7: GDPR Certificate

Course 8: Customer Service - Representative

Accreditation and Endorsement

The Customer Service: Know Your Customer & AML Techniques to Ensure Compliance & Effective Customer Screening course materials are recognised by Quality Licence Scheme (QLS) and CPD Certification Service (CPD UK) Accredited. This ensures the deep research and quality resource allocation behind the development phase of the course.

Key Benefits

Learning materials of the Customer Service: AML Techniques to Ensure Compliance & Effective Customer Screening course contain engaging voice-over and visual elements for your comfort.

Get 24/7 access to all Customer Service content for a full year.

Each of our students gets full tutor support on weekdays (Monday to Friday)

CRM : KYC & CDD for Sales Compliance & Customer Service

Curricuum Breakdown

Phone-Based Customer Service

Module 1: Introduction to Customer Service

Module 2: What's Different about Good Customer Service?

Module 3: Customer Relationship Management

Module 4: Customer Service Communication Strategies

Module 5: Aspects of Phone Etiquette

Module 6: Building Rapport Over the Phone

Module 7: Inbound and Outbound Calls

Module 8: Active Listening and Managing Tough Callers

Module 9: Managing Interoffice Calls and Voicemail

Module 10: Problem Solving over the Phone

Module 11: Intra Organisation Dealings

Module 12: Measuring Customer Service

Sales: Psychology of Customers

Introduction

Section 2 The Marketing Function

Section 3 The 'S' of A.S.K. - SERVING

Section 4 The K of A.S.K

Conclusion

Customer Analytics Training

Section 01: Basics Of Customer Analytics And Customer Life Cycle

Section 02: Customer Onboarding

Section 03: Customer Activation

Section 04: Cross Selling

Section 05: Campaign Life Cycle

Section 06: Conclusion

Innovative Customer Service Techniques

Section 01: Introduction

Section 02: History of Evolution

Section 03: Customer Service

Section 04: Customer Follow Up

Section 05: Exceeding customer service

Section 06: How to help?

Section 07: Innovative customer service

Diploma in Customer Relationship Management (CRM)

Module 01: Introduction to Customer Relationship Management (CRM)

Module 02: CRM Fundamentals

Module 03: CRM Strategies

Module 04: Data Analysis in CRM

Module 05: CRM Databases

Module 06: Deepening Customer Relationship

Module 07: Handling Customer Complaints

Module 08: Future of CRM

Certificate in Know Your Customer & Customer Due Diligence

Module 01: Introduction to KYC

Module 02: Customer Due Diligence

Module 03: AML (Anti-Money Laundering)

Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom

Module 05: Regulations to be Complied by Industries

Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance

GDPR Certificate

GDPR Basics

GDPR Explained

Lawful Basis for Preparation

Rights and Breaches

Responsibilities and Obligations

Customer Service - Representative

WHY Customer Service Is CRITICAL To Your Business!

Good Isn't Good Enough!

We Are ALL in the 'Helping Field'

Providing 'Concierge' Level Of Service

The 5 Tenets Of TQM

How To Boost Customer Satisfaction

How To Avoid The 10 Deadly Sins Of Customer Service!

More Money $$$ - Through Customer Retention

How Much Is A Customer Worth? $$$

Do You Understand Your Customer?

Dealing With Difficult Customers

'LEAP' Into Customer Service!

Exceptional Phone Service

WHY Customers Buy From YOU! $$$

BONUS LECTURE!!! FINAL TIPS!!!

CPD

150 CPD hours / points Accredited by The CPD Certification Service

Who is this course for?

CRM : KYC & CDD for Sales Compliance & Customer Service

Particularly this Customer Service course is effective for-

Compliance Analysts

Compliance Managers

Analysts / Know Your Client Analysts

AML/TF(Anti Money Laundering and Terrorist Financing) Analysts

AML/TF Managers

Onboarding Analysts

Anyone in the financial compliance sector (private companies, regulated or non-regulated companies, banking, real estate, lawyers, or public sector employees).

NB: This is not a regulated course. To get qualified, you need to enrol:

Level 2 Certificate in Principles of Customer Service

Level 3 Certificate in Principles of Customer Service

Level 3 Diploma in Customer Service (RQF)

Certificate in Know Your Customer & Customer Due Diligence

Requirements

CRM : KYC & CDD for Sales Compliance & Customer Service

There are no specific prerequisites to enrol in this course. Anyone and everyone can take this Customer Service course.

Career path

CRM : KYC & CDD for Sales Compliance & Customer Service

After completing this Customer Service course, you will have the knowledge and skills to explore trendy and in-demand jobs, such as;

KYC Analyst

Fraud Monitoring Associate

Investigations Specialist

AML Prevention Representative

These professionals typically make between £35k to £75k annually in the United Kingdom.

Certificates

Certificate of completion (PDF)

Digital certificate - £9

After successfully completing this KYC Course, you will qualify for the CPD Certification Service (CPD UK) certified certificate from One Education.

Certification is available in both PDF & hardcopy format, which can be received by paying -

PDF Certificate: £9

Certificate of completion (Hardcopy)

Hard copy certificate - £15

Hardcopy Certificate (within the UK): £15

Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Certificate of completion (QLS Hardcopy)

Hard copy certificate - £109

Method of Assessment

MCQ Based

Exam Passing Score: 60%

Unlimited Retakes

Instant Assessment and Feedback

Endorsed Certificate of Achievement from the Quality Licence Scheme

After successfully completing this course, learners will be able to order an endorsed certificate as proof of their achievement. The hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying -

Within the UK: £109

International: £109 + £10 (postal charge) = £119

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Customer Service : KYC & CDD for CRM & Sales Compliance Course

By One Education

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