Feedback Management Mastery: 1 Day Training in London

Description

Course Overview

This immersive 1 Day training equips you with practical skills to build a culture of continuous, constructive feedback. You will learn structured feedback models such as SBI and COIN, techniques for performance conversations, methods for documenting feedback, and strategies for coaching employees through improvement cycles. The course emphasizes real-world conversations, communication refinement, and repeatable feedback practices that enhance team performance and strengthen workplace trust.

Learning Objectives

By the end of this course, you will be able to:

Target Audience

Why Choose This Course?

This course is built on real workplace scenarios and proven communication frameworks. Your trainer brings expertise in performance management, behavioral coaching, and team development. The session blends models, practice conversations, documentation tools, and culture-building strategies to ensure you walk away with skills you can apply immediately.

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Want to train your entire team?
We provide customized in-house programs designed for managers, HR teams, and leadership groups. Content can be tailored to your industry, performance requirements, and team dynamics. Sessions can be delivered on-site or off-site with real examples from your organizational environment.

Contact us today to schedule a customized in-house session: corporate@mangates.com

Agenda

Module 1: Foundations of Effective Feedback

• Understand the purpose and impact of structured feedback

• Identify barriers to giving and receiving feedback
• Build confidence in delivering constructive messages
• Icebreaker

Module 2: Mastering Feedback Models (SBI, COIN)

• Apply Situation–Behavior–Impact (SBI) framework

• Use COIN for clarity, objectivity, and actionable guidance

• Select the right model for different feedback situations
• Case Study

Module 3: Conducting Performance Conversations

• Navigate difficult conversations with professionalism

• Strengthen listening, questioning, and clarity
• Maintain balance between appreciation and improvement
• Role Play

Module 4: Documenting Feedback Professionally

• Write clear, objective, and accurate feedback notes

• Record recurring issues and progress timelines

• Meet HR and compliance expectations

• Activity

Module 5: Communication Skills for Effective Feedback

• Use tone, timing, and phrasing for high-impact delivery
• Manage emotional reactions and reduce defensiveness

• Build trust through empathy and clarity

• Simulation

Module 6: Creating Improvement Plans & Follow-Up Cycles

• Develop SMART improvement plans with employees

• Track progress and maintain accountability
• Strengthen performance through continuous review

• Group Activity

Module 7: Building a Feedback-Driven Workplace Culture

• Promote openness, transparency, and growth mindsets

• Encourage peer-to-peer and upward feedback
• Integrate feedback into daily team routines

• Action Plan Review