Manage Expectations Before They Manage You!

Description

Manage Expectations Before They Manage You! The first rule of managing expectations is to know what they are. Since many expectations are unvoiced (and sometimes not even known by those with the expectations!) the project manager may find that the otherwise successful results of a project fail because someone's expectations were not met. This session presents techniques for exposing and managing those unvoiced and deadly expectations.

This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs.

Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies.

Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.