Description

This course embarks on a journey through advanced strategies in Customer Relationship Management (CRM), exploring pivotal concepts and methods essential for effective implementation.

Upon successful completion, participants will gain proficiency in the following areas:

Explore CRM models driving loyalty and engagement to shape successful customer relationships.

Delve into managing interactions, fostering enduring relationships via empathetic communication and issue resolution.

Uncover the customer lifecycle stages, gaining insights into navigation and optimization from awareness to loyalty.

Explore CLV's (Customer Lifetime Value) importance, its calculation, and leveraging for strategic business decisions.

This course delves into advanced CRM strategies, including diverse models fostering loyalty and engagement. It covers managing interactions, navigating customer lifecycles, and leveraging Customer Lifetime Value (CLV) for strategic decision-making.

This course delves deeply into CRM strategies, including advanced models, customer interaction management, and customer lifecycle value, aiming to equip professionals with vital skills for business success.

VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight.

Navigating the MSBM Study Portal Watch this video to gain further insight.

Interacting with Lectures/Learning Components Watch this video to gain further insight.

Exploring Advanced Strategies in Customer Relationship Management (CRM) Self-paced pre-recorded learning content on this topic.

Exploring Advanced Strategies In Customer Relationship Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct.

All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details.

There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.

The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience.

CRM Manager

Relationship Marketing Manager

Customer Experience Manager

Sales Operations Manager

Customer Retention Specialist

Business Development Manager

Account Manager

Customer Success Manager

CRM Implementation Consultant

Marketing Automation Specialist

Average Completion Time

2 Weeks

Accreditation

3 CPD Hours

Level

Advanced

Start Time

Anytime

100% Online

Study online with ease.

Unlimited Access

24/7 unlimited access with pre-recorded lectures.

Low Fees

Our fees are low and easy to pay online.

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Professional Certificate Course in Advanced Strategies in Customer Relationship Management in London 2024

By Metropolitan School of Business & Management UK

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