MB-910T00 Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Description

Duration

1 Days

6 CPD hours

This course is intended for

People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.

Overview

Describe the customer engagement apps and what they have in common

Describe the standard marketing processes and how Dynamics 365 Marketing addresses them

Describe Dynamics 365 Marketing features and capabilities

Describe additional marketing apps

Describe the standard sales processes and how Dynamics 365 Sales addresses them

Describe Dynamics 365 Sales capabilities

Describe additional sales apps such as Sales Insights and Sales Navigator

Describe the standard customer service processes and how Dynamics 365 Customer Serviceaddresses them

Describe Dynamics Customer Service capabilities

Describe additional sales apps such as Sales Insights and Sales Navigator

Describe the standard field service business processes and how Dynamics 365 Field Service addresses

Describe how to generate Work Orders

Describe the scheduling capabilities of Dynamics 365 Field Service

Describe the inventory management capabilities of Dynamics 365 Field Service

Describe the asset management capabilities of Dynamics 365 Field Service

Describe project-based customer engagement processes addressed by Dynamics 365 Project Operations

Describe the sales capabilities of Dynamics 365 Project Operations

Describe the project management capabilities of Dynamics 365 Project Operations

Describe the resource utilization capabilities of Dynamics 365 Project Operations

This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.

Learn the Fundamentals of Dynamics 365 Marketing

Learn the Fundamentals of Dynamics 365 Sales

Learn the Fundamentals of Dynamics 365 Customer Service

Learn the Fundamentals of Dynamics 365 Field Service

Learn the Fundamentals of Dynamics 365 Project Operations (CRM)

Additional course details:

Nexus Humans MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.