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ITIL 4 Specialist: High Velocity IT
- 30 Day Money Back Guarantee
- Completion Certificate
- 24/7 Technical Support
Highlights
Delivered In-Person
Delivered at organisers' location
London
Full day
All levels
Description
ITIL® 4 Specialist: High Velocity IT
The ITIL® 4 Specialist: High-Velocity IT module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation.
This course is based on the ITIL® 4 Specialist: High-Velocity IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam.
This module addresses the specifics of digital transformation and helps organizations to evolve towards a convergence of business and technology, or to establish a new digital organization. It was designed to enable practitioners to explore the ways in which digital organizations and digital operating models function in high-velocity environments. Working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing are included.
What You Will Learn
At the end of this course, participants will be able to:
Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT.
Understand the digital product lifecycle in terms of the ITIL operating model.
Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT.
Know how to contribute to achieving value with digital products.
Course Introduction
Let's Get to Know Each Other
Course Learning Objectives
Target Audience
Characteristics
ITIL® 4 Certification Scheme
Course Components
Course Agenda
Module-End Exercises
Exam Details
Introduction to High-Velocity IT
High-Velocity IT
Digital Technology
Digital Organizations
Digital Transformation
High-Velocity IT Approaches
Relevance of High-Velocity IT Approaches
High-Velocity IT Approaches in Detail
High-Velocity IT Operating Models Introduction
ITIL® Perspective
High-Velocity IT Aspects
High-Velocity IT Applications
ITIL® Building Blocks for High-Velocity IT
Digital Product Lifecycle
Service Value Streams
Four Dimensions of Service Management
ITIL® Management Practices
High-Velocity IT Culture
Key Behavior Patterns
ITIL® Guiding Principles
Supporting Models and Concepts for Purpose
Ethics
Design Thinking
Supporting Models and Concepts for People
Reconstructing for Service Agility
Safety Culture
Stress Prevention
Supporting Models and Concepts for Progress
Working in Complex Environments Lean Culture
ITIL® Continual Improvement Model
High-Velocity IT Objectives and Techniques
High-Velocity IT Objectives
High-Velocity IT Techniques
Techniques for Valuable Investments
Prioritization Techniques
Minimum Viable Products and Services
Product / Service Ownership
A/B Testing
Techniques for Fast Developments
Basic Concepts Related to Fast Development
Infrastructure as Code Reviews
Continual Business Analysis
Continuous Integration / Continuous Delivery (CI/CD)
Continuous Testing
Kanban
Techniques for Resilient Operations
Introduction to Resilient Operations
Technical Debt
Chaos Engineering
Definition of Done
Version Control
Algorithmic IT Operations
ChatOps
Site Reliability Engineering (SRE)
Techniques for Co-created Value
Basic Concepts of Co-created Value
Service Experience
Techniques for Assured Conformance
DevOps Audit Defense Toolkit
DevSecOpsPeer Review
About The Provider
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