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Level 3 Award for Delivery of Conflict Management and Physical Intervention for Trainers in the Private Security Industry
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Highlights
Delivered In-Person
5 days
All levels
Dates
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- Delivered In-Person in Norwich• to
- Delivered In-Person in Norwich• to
- Delivered In-Person in Norwich• to
- Delivered In-Person in Norwich• to
- Delivered In-Person in Norwich• to
Description
Course Details:
Qualification: Highfield Level 3 Award in the Delivery of Conflict Management Training (RQF) and Highfield Level 3 Award for Physical Intervention Trainers in the Private Security Industry (RQF)
Duration: 5 Days in classroom
Timings: 08:30 – 17:30
Assessment: E-Assessment, Learner workbook and practical skills assessments
Course Overview:
This intensive five-day programme has been developed for individuals who wish to become qualified trainers delivering the practical elements of the SIA Door Supervisor qualification.
Combining two nationally recognised Highfield qualifications, the course provides learners with the knowledge, practical skills and confidence to deliver both conflict management and physical intervention training in line with current industry standards and Security Industry Authority (SIA) requirements.
Designed for qualified trainers looking to specialise in the private security industry, the programme focuses on the effective delivery of scenario-based conflict management training and the safe, lawful and professional instruction of physical intervention techniques.
Throughout the course, learners will develop an understanding of conflict prevention and resolution, effective communication, behavioural responses to conflict, dynamic risk reduction, and post-incident procedures. They will also learn how to plan, deliver and assess engaging training sessions, manage practical exercises safely, and provide constructive feedback to learners.
Who Is This Course For?
This qualification is intended for qualified trainers who want to deliver the conflict management and physical intervention units of the SIA Door Supervisor qualification.
Course Content:
Managing Conflict in the Workplace when Dealing with Customers, Service Users or the Public
Delivering Scenario-Based Conflict Management Training
Application of Physical Intervention Skills in The Private Security Industry
Delivering Physical Intervention Training
Entry Requirements:
Learners must be 18+ years old
You must currently hold a valid SIA Door Supervision License
Must be able to communicate fluently in spoken and written English
Participants must wear appropriate, comfortable clothing suitable for practical, scenario-based training
What to Bring:
Two recent passport-sized photos
One Group A identity document (e.g., passport or full UK driving licence)
Two Group B identity documents (e.g., utility bill, bank statement, birth certificate)
Valid Level 3 First Aid Certificate (with minimum of 12 months validity)
ACT Awareness and ACT Security e-learning certificates (completed within the past 12 months)
Laptop or tablet for e-assessments
Location
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