Booking options
£12
£12
On-Demand course
8 hours
All levels
Are you looking to enhance your Help Desk Technician skills? If yes, then you have come to the right place. Our comprehensive course on Help Desk Technician will assist you in producing the best possible outcome by mastering the Help Desk Technician skills.
The Help Desk Technician course is for those who want to be successful. In the Help Desk Technician course, you will learn the essential knowledge needed to become well versed in Help Desk Technician.
Our Help Desk Technician course starts with the basics of Help Desk Technician and gradually progresses towards advanced topics. Therefore, each lesson of this Help Desk Technician course is intuitive and easy to understand.
Why would you choose the Help Desk Technician course from Compliance Central:
Lifetime access to Help Desk Technician course materials
Full tutor support is available from Monday to Friday with the Help Desk Technician course
Learn Help Desk Technician skills at your own pace from the comfort of your home
Gain a complete understanding of Help Desk Technician course
Accessible, informative Help Desk Technician learning modules designed by experts
Get 24/7 help or advice from our email and live chat teams with the Help Desk Technician
Study Help Desk Technician in your own time through your computer, tablet or mobile device
A 100% learning satisfaction guarantee with your Help Desk Technician Course
Help Desk Technician
Curriculum Breakdown of the Help Desk Technician Course
Course Outline:
Module 01: Managing Interoffice Calls and Voicemail
Module 02: Aspects of Phone Etiquette
Module 03: Business Telephone Skills
Module 04: Building Rapport Over the Phone
Module 05: Inbound and Outbound Calls
Module 06: Active Listening and Managing Tough Callers
Module 07: Mail Services and Shipping
Module 08: Intra Organisation Dealings
Module 09: Problem Solving over the Phone
Module 10: Record Keeping and Filing Systems
Module 11: Business Writing Skills
Module 12: Organisational Skills
Module 13: Communication Skills
Module 14: Customer Relationship Management
Module 15: Effective Planning and Scheduling
Module 16: Invoicing/Petty Cash
10 CPD hours / points Accredited by CPD Quality Standards
The Help Desk Technician course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Help Desk Technician. It is also great for professionals who are already working in Help Desk Technician and want to get promoted at work.
To enrol in this Help Desk Technician course, all you need is a basic understanding of the English Language and an internet connection.
IT Support Specialist: £20,000 to £35,000 per year
Service Desk Analyst: £22,000 to £38,000 per year
Technical Support Engineer: £25,000 to £45,000 per year
Customer Support Specialist: £20,000 to £35,000 per year
Help Desk Supervisor: £28,000 to £45,000 per year
Network Support Technician: £25,000 to £40,000 per year
CPD Accredited PDF Certificate
Digital certificate - Included
CPD Accredited PDF Certificate
CPD Accredited Hard Copy Certificate
Hard copy certificate - £10.79
CPD Accredited Hard Copy Certificate
Delivery Charge:
Inside the UK: Free
Outside of the UK: £9.99 each
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