Apple Device Support Essentials

Description

Our Apple Device Support Essentials course introduces IT professionals to the skills, tools, and knowledge they need to support and troubleshoot Apple devices inside an organisation. The course covers important Apple tools and services needed, including underlying technologies, troubleshooting, and system administration used to support modern Mac, iPhone, and iPad device users.

This is a great starting point for anyone looking to take the Apple Device Support Exam (9L0-3023-ENU) in the future. Upon passing the exam, you will earn the official Apple Certified Support Professional digital badge. The Apple Certified Support Professional (ACSP) certification differentiates you as a skilled professional, gives you a competitive edge in an evolving job market, and associates you with the power of the Apple brand.

The Mac Support for PC Technicians 14 course has been specifically developed for experienced Windows users. Students should be familiar with support concepts in a PC environment, as they will learn to use the equivalent techniques in macOS. Our students on this course typically include:

This is an intensive PC to Mac conversion course, so a certain level of prior technical knowledge is assumed. You should also have a basic understanding of macOS and its terminology.

If you don’t have any macOS experience, you may find it useful to attend our Introduction to macOS course.

If you’re in any doubt about your suitability for this course, please call our training pros on (+44) 0203 507 1728. We’ll be pleased to discuss your training needs in more detail.