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Service Helpdesk & Technical Support

Service Helpdesk & Technical Support

By Apex Learning

5.0(10)
  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • On-Demand course

  • All levels

Description

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now

Are you looking to enhance your Service Helpdesk & Technical Support Skills and make yourself a valuable asset in today's job market? Look no further, because our online course is designed to help you achieve just that!

Our Service Helpdesk & Technical Support Skills course is ideal for professionals who want to enhance their existing skill set, beginners who want to kickstart their career, or even freelancers who want to start a new business on housekeeping. With this course, you'll gain practical knowledge and skills that are essential for anyone working in customer service and technical support.

Learning Outcome of Service Helpdesk & Technical Support:

  • Effective communication skills: Learn how to communicate clearly and effectively with customers and colleagues.

  • Phone etiquette: Master the art of answering and making calls, and build a positive rapport with customers.

  • Active listening: Learn how to listen actively and respond appropriately to customer needs.

  • Problem-solving: Develop problem-solving skills to help you quickly and effectively resolve customer issues.

  • Organisational skills: Learn how to manage your workload and stay organised in a fast-paced work environment.

  • Customer relationship management: Learn how to build and maintain strong customer relationships over time.

  • Business writing skills: Develop effective business writing skills to create clear, concise, and professional written communications.

This Service Helpdesk & Technical Support Skills Bundle Consists of the following Premium courses:

  • Course 01: Service Helpdesk & Technical Support Course

  • Course 02: IT Support Technician Training

  • Course 03: Email Writing Training

  • Course 04: Workplace Safety

  • Course 05: Dealing With Difficult People Training Course

  • Course 06: Document Control

  • Course 07: GDPR

  • Course 08: Level 2 Microsoft Office Essentials

  • Course 09: Minute Taking Essentials Level 2

  • Course 10: Workplace Confidentiality

  • Course 11: Customer Relationship Management

Service Helpdesk & Technical Support Skills

Curriculum of Service Helpdesk & Technical Support Skills Bundle

Course 01: Service Helpdesk & Technical Support Course

  • Module 01: Managing Interoffice Calls and Voicemail

  • Module 02: Aspects of Phone Etiquette

  • Module 03: Business Telephone Skills

  • Module 04: Building Rapport Over the Phone

  • Module 05: Inbound and Outbound Calls

  • module 06: Active Listening and Managing Tough Callers

  • Module 07: Mail Services and Shipping

  • Module 08: Intra Organisation Dealings

  • Module 09: Problem Solving over the Phone

  • Module 10: Record Keeping and Filing Systems

  • Module 11: Business Writing Skills

  • Module 12: Organisational Skills

  • Module 13: Communication Skills

  • Module 14: Customer Relationship Management

  • Module 15: Effective Planning and Scheduling

  • Module 16: Invoicing/Petty Cash

How will I get my Certificate?

After successfully completing the Service Helpdesk & Technical Support Skills course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.

  • PDF Certificates: Free (Previously it was £10*11= £110)

  • Hard Copy Certificates: Free (Previously it was £20*11= £220)

So, enrol now in this Service Helpdesk & Technical Support Skills course to advance your career!

CPD

140 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

Service Helpdesk & Technical Support Skills

Anyone from any background can enrol in this Service Helpdesk & Technical Support Skills bundle.

Requirements

Service Helpdesk & Technical Support Skills

Our Service Helpdesk & Technical Support Skills is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices.

Career path

Service Helpdesk & Technical Support Skills

Having these various expertise will increase the value in your CV and open you up to multiple job sectors.

Certificates

Certificate of completion

Digital certificate - Included

About The Provider

Apex Learning
Apex Learning
London
5.0(10)

At Apex Learning, we share the goal of millions of people to mak...

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