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Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now
Are you looking to enhance your Service Helpdesk & Technical Support Skills and make yourself a valuable asset in today's job market? Look no further, because our online course is designed to help you achieve just that!
Our Service Helpdesk & Technical Support Skills course is ideal for professionals who want to enhance their existing skill set, beginners who want to kickstart their career, or even freelancers who want to start a new business on housekeeping. With this course, you'll gain practical knowledge and skills that are essential for anyone working in customer service and technical support.
Learning Outcome of Service Helpdesk & Technical Support:
Effective communication skills: Learn how to communicate clearly and effectively with customers and colleagues.
Phone etiquette: Master the art of answering and making calls, and build a positive rapport with customers.
Active listening: Learn how to listen actively and respond appropriately to customer needs.
Problem-solving: Develop problem-solving skills to help you quickly and effectively resolve customer issues.
Organisational skills: Learn how to manage your workload and stay organised in a fast-paced work environment.
Customer relationship management: Learn how to build and maintain strong customer relationships over time.
Business writing skills: Develop effective business writing skills to create clear, concise, and professional written communications.
This Service Helpdesk & Technical Support Skills Bundle Consists of the following Premium courses:
Course 01: Service Helpdesk & Technical Support Course
Course 02: IT Support Technician Training
Course 03: Email Writing Training
Course 04: Workplace Safety
Course 05: Dealing With Difficult People Training Course
Course 06: Document Control
Course 07: GDPR
Course 08: Level 2 Microsoft Office Essentials
Course 09: Minute Taking Essentials Level 2
Course 10: Workplace Confidentiality
Course 11: Customer Relationship Management
Service Helpdesk & Technical Support Skills
Curriculum of Service Helpdesk & Technical Support Skills Bundle
Course 01: Service Helpdesk & Technical Support Course
Module 01: Managing Interoffice Calls and Voicemail
Module 02: Aspects of Phone Etiquette
Module 03: Business Telephone Skills
Module 04: Building Rapport Over the Phone
Module 05: Inbound and Outbound Calls
module 06: Active Listening and Managing Tough Callers
Module 07: Mail Services and Shipping
Module 08: Intra Organisation Dealings
Module 09: Problem Solving over the Phone
Module 10: Record Keeping and Filing Systems
Module 11: Business Writing Skills
Module 12: Organisational Skills
Module 13: Communication Skills
Module 14: Customer Relationship Management
Module 15: Effective Planning and Scheduling
Module 16: Invoicing/Petty Cash
How will I get my Certificate?
After successfully completing the Service Helpdesk & Technical Support Skills course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.
PDF Certificates: Free (Previously it was £10*11= £110)
Hard Copy Certificates: Free (Previously it was £20*11= £220)
So, enrol now in this Service Helpdesk & Technical Support Skills course to advance your career!
140 CPD hours / points Accredited by CPD Quality Standards
Service Helpdesk & Technical Support Skills
Anyone from any background can enrol in this Service Helpdesk & Technical Support Skills bundle.
Service Helpdesk & Technical Support Skills
Our Service Helpdesk & Technical Support Skills is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices.
Service Helpdesk & Technical Support Skills
Having these various expertise will increase the value in your CV and open you up to multiple job sectors.
Certificate of completion
Digital certificate - Included
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