EMA℠ Membership Program
Service Level Agreement (SLA)

1. Introduction
This Service Level Agreement (SLA) outlines the terms and conditions governing the EMA℠ Membership Program. It establishes the level of service, benefits, and responsibilities between EMA℠ and its members. By enrolling in the EMA℠ Membership Program, members agree to comply with the terms specified in this agreement.

2. Member Responsibilities

Maintain an active membership status through timely payments (where applicable).
Engage respectfully within EMA℠ forums, networking events, and coaching sessions.
Utilize resources responsibly and adhere to all participation guidelines.
Provide accurate and updated professional details for mentorship and networking.

3. EMA℠ Responsibilities

Deliver high-quality mentorship, networking, and coaching opportunities.
Provide timely access to educational materials and professional development resources.
Ensure a secure and inclusive community for members.
Maintain accurate internship and mentorship databases for matching purposes.

4. Membership Cancellation & Refund Policy

Members may cancel their subscription at any time through their membership portal.
Cancellations must be requested at least ten (10) business days before the next billing cycle.
Refunds will not be provided for the current billing period, but will take effect in the next cycle.
EMA℠ reserves the right to revoke membership due to misconduct or violation of community guidelines.

Note: Limited spots are available for certain membership tiers. Enrollment is subject to availability.