Understood

Delivering a better customer and employee experience. Training that changes behaviour through human connection and understanding.At Understood, our vision is to help employees and customers feel valued, appreciated and understood. Everything we do is designed to deepen the connection between employees and customers – with the ultimate goal of a better experience for everyone. Everyone is born with a desire to understand – and to be understood. Whether we’re 6 or 60, we want other people to “get” us. This core human need of understanding is what drives our behaviour – and in turn, our engagement. And that’s why it’s key to business success. We need to understand our employees and customers – and they need to feel understood by us. When employees feel connected to your organisation, they’ll give it their all. When you show your customers you really understand them, they’ll be your biggest fans.