If employees are involved in a crisis, and cannot speak for themselves, it is an essential responsibility of any organisation to be prepared to speak with families on their behalf.

The Family Liaison in a Crisis training will provide practical skills for engaging with family members of staff during and after a crisis. The goal of this training is to equip each participant with the knowledge of common reactions to crisis events, creating a structure for conversations with family members, and implementing the family liaison role when a critical incident occurs. The training also includes aspects of self care as effective boundaries are an essential part of the family liaison role.

This training can be either delivered face to face or as an interactive online course, with breakout rooms for participating in role plays and frequent discussions on working with families in multicultural teams.

Learning Outcomes

What Family Liaison is
How it fits with a crisis management team
Principles and skills for managing a professional relationship with families in distress
Understand the framework of engaging and disengaging with families
Become aware of the impact of social media on family liaison work
Understand the risks of FLIC work
Identify self-care strategies
Create an action plan