Description

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction.

Key Features:

CPD Certified

Free Certificate from Reed

CIQ Approved

Developed by Specialist

Lifetime Access

From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage.

In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent.

Course Curriculum

Module 01: The Basics (I)

Module 02: The Basics (II)

Module 03:: Phone Etiquette

Module 04: Tools

Module 05: Speaking Like a Star

Module 06: Types of Questions

Module 07: Benchmarking

Module 08: Goal Setting

Module 09: Key Steps

Module 10: All About Telemarketing

Module 11: Elevate Sales on Telephone

Module 12: Prospective Telephone-Sales Expert

Module 13: The Right Words and Phrases to Use on a Sales Call

Module 14: Preparing the Call

Module 15: Opening the Call

Module 16: Structuring the Call

Module 17: Verbal Communication Skills

Module 18: Dealing with Objections

Module 19: Closing the Sale/ Gaining Commitment

Module 20: Dealing with Rejection

Module 21: Close a Sale Call

Module 22: Increasing your Earnings by Expanding Sales

Module 23: Closing

Learning Outcomes:

Master phone etiquette, tools, and speaking techniques for excellence.

Develop effective questioning strategies and benchmarking skills for performance.

Set achievable goals and implement key steps for call center success.

Elevate telemarketing skills, sales techniques, and verbal communication proficiency.

Overcome objections, close sales, and handle rejection with resilience.

Increase earnings through expanding sales and mastering the art of closing.

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Call Center Manager Training 2:18:57 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03:: Phone Etiquette 04:04 4: Module 04: Tools 02:45 5: Module 05: Speaking Like a Star 02:58 6: Module 06: Types of Questions 04:41 7: Module 07: Benchmarking 03:34 8: Module 08: Goal Setting 04:58 9: Module 09: Key Steps 04:30 10: Module 10: All About Telemarketing 04:39 11: Module 11: Elevate Sales on Telephone 06:46 12: Module 12: Prospective Telephone-Sales Expert 06:20 13: Module 13: The Right Words and Phrases to Use on a Sales Call 05:36 14: Module 14: Preparing the Call 06:32 15: Module 15: Opening the Call 07:54 16: Module 16: Structuring the Call 06:19 17: Module 17: Verbal Communication Skills 12:10 18: Module 18: Dealing with Objections 08:51 19: Module 19: Closing the Sale/ Gaining Commitment 09:15 20: Module 20: Dealing with Rejection 06:58 21: Module 21: Close a Sale Call 06:42 22: Module 22: Increasing your Earnings by Expanding Sales 09:29 23: Module 23: Closing 03:31 24: CPD Certificate - Free 01:00

Who is this course for?

Aspiring call center managers seeking comprehensive training.

Customer service professionals aiming to enhance their career prospects.

Individuals looking to excel in telemarketing and telephone sales roles.

Sales representatives keen on mastering objection handling and closing techniques.

Anyone interested in boosting their earnings through effective sales strategies.

Career path

Call Centre Manager

Customer Service Team Leader

Telesales Executive

Sales Support Coordinator

Customer Relationship Manager

Telemarketing Manager

Certificates

Digital certificate

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

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Call Center Manager Training

By Online Training Academy

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