Booking options
£12
£12
On-Demand course
4 hours
All levels
In a world where a single interaction can shape a customer’s loyalty, understanding the nuances of great service is no longer optional — it's expected. The Customer Service Techniques Course has been crafted for individuals who wish to improve how they engage, respond, and build rapport with customers, both calmly and confidently. From handling complaints with grace to mastering the art of listening, this course draws focus to the techniques that shape positive communication and professional behaviour.
Whether you're at the beginning of your customer-facing journey or looking to sharpen your communication finesse, this course offers structured learning around tone, etiquette, and emotional intelligence. By learning how to manage expectations, deliver consistent messaging, and maintain composure under pressure, you'll gain a deeper understanding of what excellent service looks like across industries. If your goal is to leave customers feeling heard, helped, and happy — this course is an excellent place to start.
Learning Outcomes:
Understand the importance of customer service in business operations.
Analyze customer needs and expectations to provide personalized customer service.
Implement strategies for exceeding customer expectations and building lasting customer relationships.
Develop effective communication skills for handling customer inquiries and complaints.
Utilize innovative customer service strategies to create memorable customer experiences.
"Customer Service Techniques" is a comprehensive course bundle designed to equip learners with the knowledge and skills necessary to deliver exceptional customer service. This course covers a range of topics, including the basics of customer service, customer follow-up, and innovative customer service strategies. With a focus on personalized service and effective communication, learners will develop the ability to build lasting relationships with their customers and exceed their expectations.
This course bundle is ideal for customer service professionals, business owners, and entrepreneurs seeking to enhance their customer service skills. With a hands-on approach and real-world scenarios, learners will come away from this course with a valuable skill set that can be applied in a range of professional settings.
Customer Service Techniques Course Curriculum
Section 01: Introduction
Section 02: History of Evolution
Section 03: Customer Service
Section 04: Customer Follow Up
Section 05: Exceeding customer service
Section 06: How to help?
Section 07: Innovative customer service
How is the course assessed?
Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%.
Exam & Retakes:
It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.
Certification
Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).
10 CPD hours / points Accredited by CPD Quality Standards
Customer service professionals seeking to enhance their skills and advance their careers.
Business owners and entrepreneurs looking to create memorable customer experiences.
Sales professionals seeking to enhance their customer service skills.
Front-line employees looking to improve their customer service skills.
Anyone interested in learning about the importance of customer service in business operations.
Customer Service Representative: £17,000 - £30,000
Sales Representative: £18,000 - £45,000
Customer Success Manager: £30,000 - £65,000
Marketing Manager: £25,000 - £70,000
Business Development Manager: £30,000 - £75,000
Certificate of completion
Digital certificate - £9
You can apply for a CPD Accredited PDF Certificate at the cost of £9.
Certificate of completion
Hard copy certificate - £15
Hard copy can be sent to you via post at the expense of £15.
With a team of industry professionals producing and delivering our course content, you can be sure the skills and knowledge you learn apply to your career aspirations in manag...