Description

Duration

3 Days

18 CPD hours

This course is intended for

Salesforce consultants and administrators

Overview

When you complete this course, you will be able to:Enable Field Service Lightning.Describe the capabilities and components of Field Service Lightning.Know the right questions to ask prior to implementing Field Service Lightning.Understand the steps to successfully implement Field Service Lightning

In this hands-on course, you will learn about Field Service Lightning components and even have the opportunity to implement Field Service Lightning for AW Computing, our fictitious company.

What is Field Service Lightning?

Define Field Service Lightning

Identify the challenges of field service management and how FSL can overcome those challenges

Describe what connected field service looks like

Explain the main components and capabilities of FSL

Meet AW Computing

Learn about AW Computing

Understand the business reason why AW Computing has purchased FSL

Plan for Field Service Lightning

Learn the essential questions to ask before setting up FSL

Consider FSL limitations

Set Up Field Service Lightning

(Long Module) Set up FSL Components and Managed Package

Walk Through the FSL Process by Role

View and perform FSL actions as a Service Agent

View and perform FSL actions as a Dispatcher

View and perform FSL actions as a Field Resource

View and run FSL reports as a Supervisor / Manager

Course Images

Salesforce Implementing Field Service Lightning (FSL201)

By Nexus Human

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