Description

Duration

5 Days

30 CPD hours

This one of kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. Students will have extensive labs in which they will Administer and troubleshoot a Cisco 12.5 UC Deployment.Participants will gain in-depth practical knowledge with exercises on administering and troubleshooting of all Cisco UC Components.

Tools for Managing UC Collaboration 12.5

Prime Collaboration Deployment Manager Overview 12.5
Bulk Admin Tool (BAT)
Importing and Exporting Settings
Importing and Exporting Users
Importing and Exporting Phones
Phone Migrations
Unsupported IP Phone Models
CUCM Upgrades
Loading COP Files

Unified Communication Manager 12.5

Cisco Smart Licensing
Cisco Unified Communication Manager Overview
Cisco UCM Configuration
Redundancy
Services
Service Parameters
Enterprises Parameters
User Configuration
LDAP Integration
Synchronization
Authentication
Attribute Mapping
Filters
Endpoint Configuration
Creating and Modifying Phone and Configuration
Call Routing
Implementing Calling Privileges
Partitions and CSSs Configuration
Implementing Extension Mobility
Media Resources
Cisco Meeting Server
Troubleshooting UCM Features
CAR (CDR Accounting and Reporting) Tool
Reports
Dialed Number Analyzer
RTMT
Log Collection
Use RTMT to View Performance Counters
Troubleshooting Common Endpoint Registration Issues
Disaster Recovery System
Remote Site Redundancy

Gateway

Gateway Overview
Cisco H323 Gateways
Cisco MGCP Gateways
Cisco IOS SIP Gateways
Troubleshooting IOS Gateways

Cisco Emergency Responder (CER) 12.5

CER Overview
Emergency Notifications
CER Redundancy and Clustering
Integration with CUCM
Cisco Emergency Responder Administration Interfaces
Configuring Users and Role-Based System Access
Configuring Cisco Emergency Responder
Notification by IP Subnet
SNMP Overview
Adding new switches
Notification by Switch Port

Cisco Unified Communications Mobile and Remote Access (MRA)

MRA Overview
Expressway Edge
MRA Licensing
MRA Components
Certificates

Integrating Cisco Unified IM and Presence 12.5

IM&P and Jabber Overview
Configure Service Discovery
DNS Record Requirements
Install Cisco Jabber
Cisco Jabber in Softphone Mode
Set Up Cisco Jabber in Full UC Mode
Integrating CUCM and IM&P
Configuring CUCM Services for Jabber
Troubleshooting Jabber

Integrating Cisco Unity Connection 12.5

Cisco Unity Connection Overview
Cisco Unity Connection Integration Using SIP
Cisco Unity Connection Call Handlers
Configuring Search spaces and Partitions
Cisco Unity Connection Administration
Cisco Unity Connection Integration Troubleshooting Tools
RTMT
Using Port Monitor to Troubleshoot Voice Mails
Cisco Unity Audiotext Application
Unified Messaging

Cisco Meeting Server (CMS)

Introduction to Cisco Meeting Server
Configuring CMS
Configuring Meetings with CMS
Configuring Spaces with CMS
Scheduling Meeting with TMS

Cisco UCCX

Cisco Unified Contact Center Express Overview
Cisco Unified Contact Center Express Administration
Agents
Skills
Queues
Basic Scripting (Overview)
Finesse
Reporting
CUIC

Cisco Paging Server (InformaCast)

InformaCast Overview
InformaCast Administration
IP Phone Paging
Analog Paging
Multicast Requirements
Using InformaCast

Troubleshooting

Using Troubleshooting Methodology
Analyze the Troubleshooting Process
Troubleshooting Methodology in Complex Environments
Define the Problem
Gather Facts
Consider Possibilities
Create an Action Plan
Implement an Action Plan
Observe Results
Restart the Problem-Solving Process
Document Facts
Using Troubleshooting and Monitoring Tools
Cisco Unified Serviceability
Cisco Unified RTMT Performance Monitor and Data Logging
Trace File Collection
Troubleshooting Common Gateway and Endpoint Registration Issues
IP Phone Initialization
Common DHCP-Related and TFTP-Related Issues
Using Ping to Cisco IP Phones
Cisco Unified IP Phone Status Messages
Cisco Unified IP Phone Network Configuration

Additional course details:

Nexus Humans Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5)

By Nexus Human

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