Terms and Conditions

Candidate(s) must be at least 16 years of age on the day of the course.
Candidates must have a Republic of Ireland PPS Number or a SOLAS Process Number to attend a SafePass course (required items) Please email if you do not have a PPS Number or a SOLAS Process Number.
Should candidate(s) arrive at the course after Course Registration has been completed by the course tutor, entry to the course is not permitted (as per SOLAS SafePass Code of Practice) and no refund in respect of the monies paid for the course will be issued.
Should candidate(s) fail to pass a course assessment, there are no refunds in respect of the monies paid for the course.
Candidate(s) are expected to be competent in the English language to a level to be able to understand and participate fully in the course content. If a candidate is unable to understand and participate fully in the course content because of language difficulties the candidate(s) will forfeit the course fee and be referred to an interpreted course in the candidate’s language.
Candidate(s) must fully comply with our COVID-19 protocols including hand hygiene and respiratory etiquette, along with keeping a minimum distance of 1 meter between yourself and other people throughout the day. Candidate(s) who fail to comply with the COVID-19 protocols will be asked to leave the premises, any course work up to that point will be deemed null/void and a refund in respect of the monies paid for the course will not be issued.
Candidates are expected to co-operate fully with our tutors/staff and participate in course activities throughout the day. Candidate(s) failing to co-operate will be asked to leave the premises, any course work up to that point will be deemed null/void and no refund in respect of the monies paid for the course will be issued.
Should candidate(s) fail to pass a course assessment, no refund in respect of the monies paid for the course will be issued.
Aggressive or violent behaviour from candidates towards our tutors, staff, other candidates, or member(s) of the public will not be tolerated under any circumstances. Candidate(s) will be asked to leave the premises, any course work up to that point will be deemed null and void and no refund in respect of the monies paid for the course will be issued.
As per SOLAS SafePass Code of Practice, the minimum number of candidates on this course is 8. The maximum number of candidates on this course is 20. The course cannot commence with less than 8 or more than 20 candidates on the day. If less than 8 candidates are present, the course will be postponed to a later date.
Health & Safety Services reserves the right to postpone or cancel a course. In this event, a candidate can opt to attend the next available course or get a full refund
Cancellation / Refund Policy:
Cancellation of place(s) following payment for courses made outside five (5) working days* of a course:
If a candidate, or candidate(s) whom you represent pays for place(s) on a course outside five (5) working days* of a course subsequently cancels place(s) without giving five (5) working days* notice, no refund in respect of the monies paid for the course will be issued. Refunds on cancellations made outside the 5-day cancellation period incur a 5% administration charge.
Cancellation of place(s) following payment for courses made inside five (5) working days* of a course:
If a candidate, or candidate(s) whom you represent pays for place(s) on a course inside (5) working days* of a course subsequently cancels place(s), fails to attend the course or arrives at the course without the required items, no refund in respect of the monies paid for the course will be issued
*Working Day means Monday to Friday.
Data Protection Policy:
Health & Safety Services treats all information and personal data that individuals or companies provide as confidential. The information provided is used for the purpose for which it was collected to allow Health & Safety Services to provide goods and services. Health & Safety Services may share the data with agents who act on our behalf in order to provide goods and services but only insofar as is necessary.

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