Terms and Conditions for Millpond Online Workshop Bookings

Booking and Confirmation

Millpond can only accept bookings accompanied by a guarantee of payment. This can be in the form of a cheque, debit or credit card details. Postal bookings must be accompanied by a signature and method of payment.
Millpond cannot accept bookings by telephone or "provisional" bookings.
Submission of a booking form indicates the participant agrees to the terms and conditions set out and will be charged the appropriate workshop fee.
Once guarantee of payment is received, Millpond will endeavour to confirm bookings within three working days. This is dependent on the accuracy of information submitted in the booking form by the participant. Should no confirmation be received within this time it is the responsibility of the participant to contact Millpond administration.
Details will be sent out prior to the workshop by email. Participants submitting late bookings (less than one week in advance) must contact Millpond administration if no instructions are received within two working days of the workshop.
Where there is over-subscription for a workshop, the order in which bookings are received shall determine their priority (first come, first served basis).
Millpond reserves the right to refuse the booking of a participant.

All workshops commence on the date and time stated in email confirmation and will be delivered via the on-line platform Teams.
Joining instructions will be emailed to participants prior to the session.

The topics covered in a workshop will be as detailed on the Millpond web site. Participants should ensure that the content is appropriate before booking.
Millpond reserve the right to add, alter or remove workshop content without giving prior notice, provided the materials used still meet the advertised description for that workshop.

Where a workshop is under-subscribed, Millpond reserves the right to change or cancel such a workshop. In the unlikely event of this happening, or workshop cancellation through other unforeseen circumstances (e.g. illness) participants will be informed as soon as possible and offered an alternative workshop place or full refund.
In the event of cancellation of a workshop, Millpond can not be held responsible for non-refundable costs incurred.

The fee for a place on a workshop is payable in pounds Sterling. Fees include course materials and a copy of “Teach Your Child to Sleep” book.
The full fee shall be payable at the time that you apply to register for a Workshop.

Once a booking form has been submitted, any cancellation leaving an unfilled place (including non-attendance) will incur the full workshop charge.

All notes and handout materials developed by Millpond for workshop participants are protected by copyright. They may not be reproduced wholly or in part without prior consent from Millpond.

All course materials and handouts required for the workshop will be emailed to participants prior to the session. All participants are responsible for downloading and printing the documents sent to them.