Booking Terms & Conditions

FEES

Full Payment of the course fees must be received prior to the commencement of the course. Your place on the course is not guaranteed until full payment is received.

PAYMENT

Fees shall be paid via bank transfer. You will be sent an invoice and the payment is required within 7 days of the invoice date. Confirmation of your place will be send by email within 48 hours of payment being received

CANCELLATION BY YOU

If you wish to cancel your place on the course, you should contact us as soon as possible.

If we can fill your space with a suitable candidate, we will give you a refund, minus an administration fee of £50.

If there is no replacement found, unfortunately we will not be able to refund any course fees.

CANCELLATION BY US

Please note that courses have minimum attendance levels and may be cancelled if too few bookings are received.

4.1 We reserve the right to:

a) Amend and cancel courses
b) Substitute tutors and lecturers
c) Change location of the course

4.2 If we cancel the course, we shall endeavour you to give you at least one week’s notice and you will have the option to transferring to another course or of having a full refund of the course fee.

4.3 We will not be liable for any losses (including but not limited to travel and accommodation costs) arising as a consequence of any cancellation or modification as set out above beyond the cost of the course fee.

NON-ATTENDANCE

5.1. Non-attendance of a class or classes due to illness or for personal or for professional reasons does not provide the right to refunds, extra tuition or a transfer.

5.2. However in such an event we will consider all the circumstances and take such action that we consider to be fair and reasonable.

5.3. Please note that if alternative options are offered there may be an additional administrative charge.

5.4. Please let us know ahead of time about any planned absences as this will help us accommodate your preferred make-up sessions dates. You must arrange your make-up sessions within the same term.

STUDENT CONDUCT

Students are expected to conduct themselves in a professional manner and to recognize that other students also require support and assistance. If a student becomes persistently disruptive, we may, at our discretion ask the student to leave the course.

REFUND POLICY

We work hard to ensure that students’ expectations towards the learning goals and course aims are met. In case of dissatisfaction, we will not be able to refund the course fees.

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