The following terms and conditions apply to all registrations made for an English Course for Adults regardless of whether the course is booked directly or through an Agent or Educational Tour Operator (ETO). By submitting the registration form you are agreeing to the full terms and conditions. If registering a student under 18, you agree to the terms and conditions on their behalf. See our application procedure here https://www.elhuk.com/application-procedure.html.

Allow 14 days for the full application procedure to be completed; if you need this more quickly you can fast track your application by paying a fast track fee. (see payments below).

In order to keep everyone safe during the current pandemic, ELH may have to move students from Face2Face lessons to Live online lessons. Students who join Face2Face lessons agree to continue their learning Live Online when required to do so.

1. Payments

1.1 To make your booking, you must submit a Registration Form and pay a £39 Registration Fee, within 3 working days of submitting your form. For ELH to issue you with visa support documentation, submit a visa form and pay the £69 visa admin fee within 3 days of submitting your visa form. To book homestay accommodation, submit the accommodation form and pay the £45 accommodation placement fee. To fast track your application, pay a £65 Fast track fee.
These payments are non-refundable.

1.2 Full fees as quoted on your invoice must be paid at least 3 weeks before the course start date. We cannot guarantee to hold a place on the course/accommodation unless all fees are paid in full and on time. Students with unpaid fees will not be admitted to the course and may not be able to move into or remain in their accommodation.

1.3 Fees for each term are due 3 weeks before the term starts.

1.4 Payment can be made by bank transfer directly to English language house or, when possible, online via our website.

1.5 It is your responsibility to cover all bank charges and exchange rate differences for payments.

2 Tuition fees

All course tuition includes

Use of Elh study virtual materials including access to audio and DVD libraries, all practice and test materials and library books
Free on-site internet access
Elh entry tests and end-of-course certificate*
Advice and support from Elh staff
Social Programme Activities including an arrival orientation session

*The Elh end-of-course certificate must be requested before your course ends and is subject to 80% minimum attendance.

Unless otherwise stated, tuition fees do not include:

A non-refundable registration fee of £39
A non-refundable Visa Admin Fee of £69 for the issue of visa support documentation.
A non-refundable Accommodation Placement Fee of £45
A non-refundable fast track fee of £65 if you want your application to be processed within 24 working hours
Homestay Accommodation
Classes on UK public holidays.
Any social programme trips, events and entrance fees which are not marked as “free” on the monthly programme
Airport transfers
Exam entry fees
Transport to and from external exam centres
Courier fees.

3. Cancellations, changes to bookings and refunds

3.1 Cancellations before the course start date must be made in writing to the ELH Office. Once a booking has been confirmed, the following cancellation notice periods and fees apply:

Course cancellation fees

More than 2 weeks before the course start date: you must pay £100 cancellation fee and £39 registration fee
Less than 2 weeks before the course start date: you must pay £250 cancellation fee and £39 registration

Accommodation cancellation fees

If you cancel your accommodation in a homestay at least 2 weeks prior to your arrival you will not incur any charges. However, if you cancel 1-2 weeks prior to arrival, you will incur a charge of up to 2 weeks of accommodation fees.

For any notice period given, a ‘week’ counts as Sunday to Saturday.

3.2 If you need to postpone your course, you must tell us in writing. If we are able to change your course dates, the following fees apply:

Course postponements

More than 6 weeks before the course start date: no fee
Less than 6 weeks before the course start date: 1 week's tuition fees

Accommodation postponements

If you postpone your accommodation in a homestay at least 2 weeks prior to your arrival you will not incur any charges. However, if you postpone 1-2 weeks prior to arrival, you will incur a charge of up to 2 weeks of accommodation fees.

3.3 If you cancel or shorten your course, or change to a less expensive course on or after the course start date, we will not refund any tuition fees. It is not possible to transfer fees to another student or to premium courses such as One2One lessons.

3.4 Students who decide to leave their ELH-arranged accommodation, or move to a different type of accommodation, before the end of the booked period must give 2 weeks’ notice for accommodation in a homestay. If less notice is received you will incur a charge of up to 2 weeks of accommodation fees for a homestay. If the new accommodation is more expensive, additional fees must be paid before moving.

3.5 Any refunds must be made by the same payment method and to the same source as the original payment. Handling charges and fees levied by the card company on any card payments are non-refundable. Fees are not transferable to other students.

3.6 We reserve the right to charge an administration fee for any changes made to the original booking.

3.7 In the event that Elh has to cancel a course, we will do our best to move the student to an equivalent programme. If this is not possible, we will refund all fees paid to ELH, but will not refund any other payments, such as for flights.

4. Visas

4.1 It is the responsibility of the client to check the student's visa requirements for entry into the UK, and if necessary apply for and ensure the student is granted the appropriate visa for their period of study with ELH. Information on visas can be found here https://www.gov.uk/visa-to-study-english .

4.2 Elh will only issue visa support documentation once all registration requirements are met and all fees due have been paid.

4.3 If you have not received your visa 2 weeks before the course starts, you must inform us so we can work with you to make any necessary arrangements. If we receive less than 2 weeks’ notice of a visa delay and you wish to postpone your course, we will charge 1 week’s tuition fees and 2 weeks’ accommodation fees, if accommodation has been booked. All course and accommodation postponements are subject to availability.

4.4 If a visa application is rejected and we receive notice in writing, along with a copy of the visa refusal letter, we will refund the following:

More than 2 weeks before the course starts: all fees except the £39 registration fee and the £69 visa adim fee and any courier charges
2 weeks or less before the course starts: all fees except the £39 registration fee, the £69 visa admin fee and any courier charges and 1 week’s tuition fees.

We will only offer refunds in cases for visa refusal where the student followed UK Home Office guidelines for their visa application
If a student arrives without the correct visa, we are required by law to arrange for them to leave as soon as possible.

4.5 All decisions on visa applications made by the UK Home Office are final.

5. Arrivals and Departures

5.1 Do not book flights or make travel arrangements until you have received the booking confirmation documents from ELH.

5.2 Students who want to book an Elh arrival or departure taxi transfer must submit their travel details as early as possible and pay the published rate. If travel details are received less than 1 week before travel, we reserve the right to charge an administration fee. Students who cancel their taxi transfer less than 1 week in advance will not be entitled to a refund. Students are responsible for any additional taxi waiting time charges if their flight is significantly delayed.

5.3 If you have booked Elh accommodation, please inform Elh of your intended arrival time

5.4 Students who would like to book any extra nights' accommodation before a course's official arrival date or after a course's official departure date must reserve in advance. Extra nights are subject to availability and at an additional charge.

5.5 Delayed departure: should a student's departure at the end of the period of study be delayed due to circumstances beyond the student's control, Elh will continue to provide accommodation if possible, but will do so at the standard rate of fees.

6. The course

6.1 All Elh courses have entry requirements, such as minimum age and language level. Please refer to the course details, our level chart or contact us for further information. If any information provided at the time of application is later found to be incorrect, we reserve the right to make any changes considered necessary to the enrolment at the student’s own expense and, if appropriate, ask them to leave their course and accommodation without a refund of fees.

6.2 All courses and course components are run subject to demand.

6.3 We reserve the right to change course arrangements and prices without advance notice.

6.4 In peak season, a number of classes at Elh may take place in alternative premises nearby.

6.5 On the first day of the course, students may need to complete a placement test in order to be placed in a class appropriate to their language level. Once the course has started, we reserve the right to move students to the class most appropriate for their language level.

7. Exam entrance

7.1 Examinations are held externally and are not included in the tuition fee, unless specifically mentioned in the course package. Students who would like to take external exams can register through Elh at an additional fee. Exam entrance fees include ELH’s administration service and range between £135 and £165, depending on the exam. As exam places are limited, we recommend that students who wish to enter for an exam provisionally book the exam through Elh before their course starts. To confirm the booking students will need to present their passport and passport size photos to the Elh Office.

7.2 Students must pay for transfers to and from the exam centre, unless otherwise stated.

7.3 Students wishing to enter for an exam must bring valid passports for exam entry. National Identity cards may not be accepted in the UK. Exam boards may require students under the age of 18 to provide a separate consent form completed by their parent or guardian.

8. Accommodation

8.1 We reserve the right to change accommodation arrangements and prices without advance notice.

8.2 If you have booked homestay accommodation we will carefully select the right homestay family for you. We will do our best to meet all special requests, particularly relating to health and diet, but we cannot guarantee that this will always be possible.

9. Holidays and break weeks

9.1 Elh is closed during public holidays and for 2 weeks over the Christmas period. Outside this time students can take breaks from their studies by booking their break weeks in advance.

9.2 We encourage students to book their break weeks at the time of booking and inadvance of their course start date. Students who arrange their “holiday” break weeks during their course must notify us at least 4 weeks' in advance, and an administration fee may be charged.

9.3 It may not be possible to place students in the same class or accommodation after their break weeks.

9.4 If you wish to remain in your accommodation during the Christmas period, please contact us for availability. In case staying in your accommodation is not possible, we can recommend alternative options. Students who are away over the Christmas period but wish to retain their homestay accommodation must pay a retainer fee of £30 per week.

9.5 During other holiday periods, including holidays scheduled by Elh as mentioned above, students who wish to retain their homestay accommodation will need to pay the standard weekly rate for the first week and 50% of the standard weekly rate for any subsequent weeks.

10. Insurance

10.1 We recommend that all student take out insurance to cover amongst others:

Cancellation and curtailment
Medical expenses
Personal belongings
Personal liability

Please send a copy of your insurance policy to the ELH Office as soon as this is available.

11. Medical information

11.1 You must inform us of any disabilities, medical, dietary or other information that may affect the student’s ability to participate in the course at the time of booking. If a student needs special assistance or arrangements and medical information has not been provided before the course, Elh may be unable to provide the necessary support and the student may be asked to leave the school and/or accommodation with no refund of fees.

12. Elh rules

12.1 These rules are to ensure students benefit from their time at Elh and in the UK and apply to behaviour in School, on Elh trips and activities and in Elh accommodation. Any students breaking these rules, or English law, or persisting in serious anti-social behaviour will be disciplined and may be asked to leave the school and their ELH-arranged accommodation with no refund of fees.

12.2 Elh accepts no responsibility for a student's personal actions to another party while at ELH, or for the supervision of students out of lessons or scheduled activities.

12.3 All students must:

Attend all classes, complete assignments and homework, unless they are ill
Inform the School of any changes of address or circumstances while at Elh obey Elh procedures as explained at the beginning of their course
Observe fire procedures
Comply with all UK laws and visa restrictions

12.4 Students aged 18 and over must:

Behave appropriately towards students aged under 18 who are considered to be children in UK law
Smoke only in designated areas
Never buy alcohol, cigarettes (including electronic cigarettes) or tobacco for students under 18 or give alcohol to under 18s
Not allow students under 18 to visit Elh adult residences for students aged 18 and over

12.5 Students aged 16 and 17 are considered to be children in the UK and must:

Return to their Elh accommodation by 23:00 hours every evening.
Inform their homestay Supervisor in advance if they are taking part in an Elh trip or activity that will finish later than 23:00.
Not buy or consume alcohol, cigarettes (including electronic cigarettes) or tobacco as the minimum age to purchase this in the UK is 18
Have written permission from their parent or guardian to join day trips booked by ELH, but organised and run by an Independent travel company.
Not be absent overnight or go on holiday without informing the ELH Office who will contact parents for written permission
Not move out of Elh accommodation without written permission from their parent

12.6 We reserve the right to ask students to leave Elh immediately and with no refund of fees for these reasons:

Not attending classes regularly
Serious anti-social behaviour (e.g. verbal abuse or rudeness, drunkenness, sexual harassment, violence, assault)
Bullying, intimidating or threatening behaviour of any sort
Proof of or admission to an illegal act (e.g. theft, assault, drink driving, possession or use of illegal drugs or offensive weapons – such as knives, guns or other object with intent to cause harm etc.)
Breaking any UK law
Interference with fire or safety equipment and procedures
Misuse of computers or downloading of any offensive material
Any other act that brings the name of Elh into disrepute
Refusal to obey reasonable requests from a member of Senior Staff

12.7 The Director of Studies, the Director of Administration or the Director ELH may recommend that a student is not re-admitted to ELH. Reasons for this include the following:

Lack of academic progress in spite of everyone’s best efforts
Illness making it impossible for the student to get full benefit from the course
Poor attendance and lack of commitment to the previous course
A poor disciplinary record in class
Behaviour in School or accommodation which is inappropriate, disruptive or disturbing to others
Failure to pay fees
Breaking any UK law

12.8 Discipline: If the problem concerns behaviour in class your teacher will speak to you. If there is no improvement, a senior member of Elh staff will speak to you. A formal warning may be given to you, and your parents/sponsor will be informed. If there is a very serious problem you may be asked to leave Elh(expelled) without a refund of fees.

13. Students under the age of 18

The minimum age for students joining Elh adult courses is 16. Students under the age of 18 are considered children by UK law and we require additional information and consent to be able to accept these students onto our adult courses. In addition to the above rules, the following applies to students aged 16 and 17:

13.1 Unless living with their family, we strongly recommend that students aged 16 and 17 stay in Elh arranged accommodation.

13.2 By choosing not to book Elh arranged accommodation you are giving permission for the student to live independently in the UK.

13.3 If a student is not staying in Elh arranged accommodation, we must receive full contact details of where the student is staying. We accept no responsibility for accommodation not booked through us.

13.4 Unless travelling with their family, we strongly recommend that students aged 16 or 17 book the Elh taxi transfer service.

13.5 By choosing not to book the Elh taxi transfer service, you are giving permission for the student to travel to the UK independently. We cannot be held responsible for the safety of under 18s who have not booked the Elh taxi transfer service.

13.6 Some airlines do not allow students under the age of 18 to travel without an adult. Please check the airline’s guidelines before booking flights.

13.7 Students aged 16 and 17 are able to join all social activities arranged and supervised by Elh staff.

13.8 Students aged 16 and 17 can travel independently within the UK on day trips, providing they return to their accommodation by 23:00 hours.

13.9 Elh must receive written permission from parents or guardians for students aged 16 and 17 who wish to:

be absent from lessons or leave school during lesson time
travel independently and be absent overnight
arrange a holiday during their course
move out of Elh accommodation

13.10 If a student under 18 needs urgent medical attention and their parents / guardians cannot be contacted, Elh will act in loco parentis and will arrange for a doctor to give any medical treatment considered necessary, as well as authorise the administration of an anaesthetic and operation.

14. Complaints procedure

14.1 We are committed to providing the highest level of customer care. If you are not satisfied with our service, please see the complaints procedure (below).

15. Privacy policy

15.1 By making a booking with Elh you are agreeing to the storage and use of the information you supply for ELH's purposes only.

15.2 Elh will share your personal details only with third party providers who are contracted to provide a specific service on behalf of Elh and require the information to perform their function (i.e. taxi transfers, 24hour helpline.) Elhwill pass on your details to UK government agencies if requested by them to do so.

15.4 We will take photographs of students at the beginning of the course for identification cards.

15.5 Elh may take photographs of social events, lessons and activities which may be used in promotional materials or social networking sites such as Facebook. Please indicate on the Registration Form if you are not happy for your photographs to be used for these purposes.

16. Intellectual property

16.1 All intellectual property rights in ELH’s name and logo, website, promotional and marketing materials and all course and examination content and materials belong to ELH. Anyone seeking to use, publish or copy any of ELH’s materials needs to seek our permission in order to do so.

17. Liability

17.1 Elh will only be responsible for loss or damage suffered by a student which occurs as a foreseeable result of ELH’s breach of the terms and conditions or its negligence.

17.2 Nothing in the terms and conditions shall limit or exclude ELH’s liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

18. Force Majeure

18.1 Elh is not liable for any failure or delay in providing our services that occurs as a result of any event outside our reasonable control, such as but not limited to war, disease outbreak, natural disaster or terrorist attack. In such cases, we will immediately notify you in writing and shall be excused from performing our obligations for the duration of the force majeure event.

19. Legal enforcement

19.1 These terms and conditions are governed by English law. English courts will have exclusive jurisdiction to settle any disputes that may arise out of the terms and conditions.
Information is correct at time of publication but may be subject to change. These terms and conditions only apply to ELH’s English courses for adults.

20. Code of Conduct
The English Language House Code of Conduct is designed to promote harmony and the efficient and safe functioning of the school.
Students and Staff at ELH are all expected...

To respect others.
To avoid comments and behaviour which could offend.
To be courteous in speech and conduct.
To be helpful.
To respect confidentiality.
To respect other people’s private lives.
To respect the property of others.
To be able to work without being distracted by bad behaviour from others.
To aim to be on time for lessons.
To safeguard the interests and well-being of others
To leave classrooms and schools tidy.
To be proud of who we are and what we do

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