Booking options
£105
£105
On-Demand course
3 weeks
All levels
48-Hour Knowledge Knockdown! Prices Reduced Like Never Before!
This Diploma in Service Helpdesk & Technical Support at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points)to make your skill development & career progression more accessible than ever!
Are you looking to improve your current abilities or make a career move? If yes, our unique Service Helpdesk & Technical Support at QLS Level 5 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Service Helpdesk & Technical Support at QLS Level 5 course.
Due to Service Helpdesk & Technical Support at QLS Level 5's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Service Helpdesk & Technical Support at QLS Level 5 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career.
The Service Helpdesk & Technical Support at QLS Level 5 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Service Helpdesk & Technical Support at QLS Level 5 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Service Helpdesk & Technical Support at QLS Level 5 course.
This Service Helpdesk & Technical Support at QLS Level 5 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence!
Why Prefer This Service Helpdesk & Technical Support at QLS Level 5 Course?
Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free.
Get a free student ID card! (£10 postal charge will be applicable for international delivery)
Innovative and engaging content.
Free assessments
24/7 tutor support.
Take a step toward a brighter future!
*** Course Curriculum ***
Here is the curriculum breakdown of the Service Helpdesk & Technical Support at QLS Level 5 course:
Module 01: Managing Interoffice Calls and Voicemail
Module 02: Aspects of Phone Etiquette
Module 03: Business Telephone Skills
Module 04: Building Rapport Over the Phone
Module 05: Inbound and Outbound Calls
Module 06: Active Listening and Managing Tough Callers
Module 07: Mail Services and Shipping
Module 08: Intra Organisation Dealings
Module 09: Problem Solving over the Phone
Module 10: Record Keeping and Filing Systems
Module 11: Business Writing Skills
Module 12: Organisational Skills
Module 13: Communication Skills
Module 14: Customer Relationship Management
Module 15: Effective Planning and Scheduling
Module 16: Invoicing/Petty Cash
Assessment Process
You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment.
You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Service Helpdesk & Technical Support at QLS Level 5 exams.
150 CPD hours / points Accredited by CPD Quality Standards
This Service Helpdesk & Technical Support at QLS Level 5 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want!
No prior background or expertise is required.
The Service Helpdesk & Technical Support at QLS Level 5 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams.
CPDQS Accredited Certificate
Digital certificate - Included
Diploma in Service Helpdesk & Technical Support at QLS Level 5
Hard copy certificate - Included
Show off Your New Skills with a Certificate of Completion
After successfully completing the Diploma in Service Helpdesk & Technical Support at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.