Description

Understand how to effectively manage conflict and learn that conflict can be healthy and need not damage relationships.

Course overview

Duration: 1 day (6.5 hours)

Conflict and differences of opinion are inevitable in the today’s fast moving, complex business world, some would argue they are even necessary. This highly interactive and practical course addresses the many aspects of effectively managing conflict and will help you ensure that conflict can be healthy and need not damage the relationship.

This workshop has been specifically designed to give you an opportunity to learn and test a range of influencing and conflict handling models and techniques. The course is aimed at anyone who interacts with others on a regular basis.

Objectives

By the end of the course you will be able to:

Utilise influencing skills to pre-empt and defuse conflict

Resolve conflict by choosing the right approach

Recognise the impact of non-verbal communication in managing conflict

Use language skills necessary to get you message across in the ‘right’ way

Present your case in a reasonable and responsible manner

Identify behaviours that can help or hinder interactions with others

Apply different techniques for managing conflict positively and for dealing with aggression

Content

Developing Influence

Networking

Sources of influence

Influencing techniques

Effective Behaviour

Choosing the right approach

Techniques to pre-empt or defuse conflict

Behavioural styles and their impact on working relationships

Triggers to aggressive behaviour

Managing conflict flash points

Dealing with different behaviour types

Developing Skills

Communication skills in conflict situations

Using the right language

Verbal and non verbal communications

Managing our body language

Your conflict management style analysis

Thomas Killman Conflict Handling Instrument

Working in groups

Practical exercises and case studies

The language of mediation

Transactional Analysis

Practical

Practical exercises

Case studies

Personal action planning

Course Images

Turning conflict into collaboration

By Underscore Group

Booking options

Highlights

Description

About The Provider

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