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Intercultural management
- 30 Day Money Back Guarantee
- Completion Certificate
- 24/7 Technical Support
Highlights
Delivered Online or In-Person
Delivered at organisers' location
Horsham
Full day
Description
Why cultural differences exist, what you can do to understand and respect these differences and then implement strategies to build effective intercultural relationships.Learn the skills, knowledge and have the confidence to tackle difficult conversations in a productive way.
Course overview
Duration: 1 day (6.5 hours)
This workshop is designed for those who deal on a regular basis with fellow employees, suppliers or customers from different cultural backgrounds. The workshop will focus on understanding why cultural differences exist, what you can do to understand and respect these differences and then implement strategies to build effective intercultural relationships.
The one day session will use professional actors in the afternoon so that you can practice real-life situations involving intercultural challenges.
Objectives
By the end of the course you will be able to:
Understand what makes us different from people from other cultures
Appreciate why we form impressions of other cultures
Use strategies to communicate effectively with those from different cultural backgrounds
Build trust with those we work with from a different cultural background
Content
Intercultural Challenges
What challenges do you face with dealing with people from different cultures?
Why do these challenges exist?
Understanding Culture
What is culture?
Trompenaars’ Model of Culture – what determines our understanding of different cultures
Cultural theories
Hall and Hall:Three Systems of TimeThe Importance of Context – Data vs Dialogue
Hofstede – 6 Cultural Dimensions
Trompenaars – 7 Cultural Dimensions
Chart your intercultural business relationships against these dimensions
Strategies and Intercultural Management
Trompenaar’s 3 step approach – Recognise, Respect, Reconcile
How to foster and maintain trust
Effective intercultural communication strategies
Practical Activities
Professional actors will work with you in small groups in the afternoon to practice real-life challenging conversations.
About The Provider
Underscore Group
Horsham
We offer bespoke programmes and off-the-shelf training courses to help you build sustainable capability in your teams.
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