Booking options
£79
+ VATCourse Images
Frontline+ Training Programme 2 for 1 Offer!
- 30 Day Money Back Guarantee
- Completion Certificate
- 24/7 Technical Support
Highlights
Delivered Online
All levels
Description
Summer Sizzler!
Buy One Get One Free on our Frontline+ Programmes – GP Admin and Reception Training - online training with a difference; engaging, interactive and highly rated!
Just £79+ vat pp for any 2 programmes!
(Min purchase of 5 credits, these can be activated any time up until 31st Jan 2024)
When booking - click on the date you want to start (this can be amended later if needed)
We focus on building confidence, sharing new ideas and tools, and embedding the learning for lasting behaviour change (whilst having some fun)
We have 3 programmes to choose from:
Positive and Proactive Communication for Effective Call Handling – Communication is at the heart of everything we do – this programme shares our HEART tool with focus on how we communicate using positive language.
Productive Conversations in Challenging Situations – with an increase in demand and frustrations – this programme shares how to best de-escalate conflict enabling a more positive interaction and outcome.
Skills for Confidently Signposting Patients – this focuses on how to ‘Frame’ options for patients positively so that they feel happy to choose the options most suitable!
More Info.......
Frontline+ Training Programmes for GP Healthcare Operational Staff…
Our Frontline+ Programmes are designed for operational staff that deal directly with patients, for example - Reception / Patient Co-ordinators / Care Navigators / Admin
We know how busy it is in frontline roles so we created a professional training map specifically for Frontline staff that is made up of flexible & engaging online training programmes.
Each programme is made up of a series of mini-learning modules that are accessed online & can be completed at the learners own pace over 6-8 weeks.
The programmes also come with downloadable resources, support packs & optional webinars for the learner & the manager to help embed learning.
Programmes work best when whole teams are involved, including the manager; this enables shared learning, consistency of approach & a common language for the whole team.
Frontline+ Training Roadmap…
When developing our Frontline+ training programmes we kept 3 things in mind...
1. Easy to access and time efficient
2. Engaging and interesting
3. The important one...fun & useful!
Each online training programme is made up of:
10-12 Mini-learning modules - Completed at own pace
10-15 mins of learning per module - Mixed mediums
Reflective learning & action plans
Evaluation & certificate
Manager support pack
Staff & manager webinars
Downloadable resources
Access to our Heart of the Surgery Community
Have a look at each of the Programmes available in more detail….
You can download our brochure here:
Frequently Asked Questions
When is the start date?
You can choose when you would like your team to start - once the credits are activated each team member will have 6 weeks to complete each programme
How long will we have to do the programme?
Once the credit is activated, you have 6 weeks to complete programme. This can be done all at once or module by module over time
Can I save some credits for another time or for new starters?
Yes - Just let us know when you want to use them (last date to activate is 31st Jan 2024)
Can we pay by BACS?
Yes - details are in the booking section
Can we pay via Invoice?
Yes - please email lucy@thedevelopmentpeople.co.uk to request one - providing your name, email and business address to send the invoice to.
About The Provider
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