Description

ITIL® 4 Foundation – IT Service Management Certification

Unlock the Future of IT Service Management

The ITIL® 4 Foundation course is your gateway to mastering the latest in IT service management. Designed for those new to ITIL 4 or looking to refresh their knowledge, this certification introduces an end-to-end operating model for creating, delivering, and continually improving technology-enabled products and services.

Who Should Attend?

This course is ideal for professionals who want to understand the core concepts of IT and digital service delivery and support their organization’s transition to the new service management culture. Whether you’re beginning your ITIL 4 journey or updating your existing ITIL knowledge, this certification is a valuable step in your professional development.

What You’ll Learn:

Modern IT Operations: Gain insights into how contemporary IT and digital service organizations function.

Value Streams: Learn how value streams enhance speed and efficiency within service management.

Cultural and Behavioral Principles: Discover how these principles guide work to benefit the broader organization.

Service Management Terminology: Familiarize yourself with commonly-used terms and concepts in service management.

Course Details:

Format: This course is delivered in self-paced e-learning format via Van Haren Education..

Examination:

Online PeopleCert proctored exam.
Format: 40 multiple-choice questions

Passing Criteria: 26 out of 40 marks required (65%)

Duration: 60 minutes

Type: Closed book

Certification Renewal:

Starting in 2023, all PeopleCert Global Best Practice certifications, including ITIL 4 Foundation, will require renewal every 3 years to maintain your credential.

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ITIL®4 Foundation Training

By Symphonise Consulting

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