Description

Overview

Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home!

Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Phone-Based Customer Service Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces.

The Phone-Based Customer Service Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Phone-Based Customer Service Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field.

This Phone-Based Customer Service Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly.

At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support.

Why buy this Phone-Based Customer Service?

Unlimited access to the course for forever

Digital Certificate, Transcript, student ID all included in the price

Absolutely no hidden fees

Directly receive CPD accredited qualifications after course completion

Receive one to one assistance on every weekday from professionals

Immediately receive the PDF certificate after passing

Receive the original copies of your certificate and transcript on the next working day

Easily learn the skills and knowledge from the comfort of your home

Certification

After studying the course materials of the Phone-Based Customer Service there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8.

Who is this course for?

This Phone-Based Customer Service course is ideal for

Students

Recent graduates

Job Seekers

Anyone interested in this topic

People already working in the relevant fields and want to polish their knowledge and skill.

Prerequisites

This Phone-Based Customer Service does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Phone-Based Customer Service was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Career path

As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Phone-Based Customer Service is a great way for you to gain multiple skills from the comfort of your home.

Course Curriculum

Module 01: Introduction to Customer Service
	Module 01: Introduction to Customer Service	00:23:00
Module 02: What's Different about Good Customer Service?
	Module 02: What's Different about Good Customer Service?	00:12:00
Module 03: Customer Relationship Management
	Module 03: Customer Relationship Management	00:42:00
Module 04: Customer Service Communication Strategies
	Module 04: Customer Service Communication Strategies	00:24:00
Module 05: Aspects of Phone Etiquette
	Module 05: Aspects of Phone Etiquette	00:31:00
Module 06: Building Rapport Over the Phone
	Module 06: Building Rapport Over the Phone	00:24:00
Module 07: Inbound and Outbound Calls
	Module 07: Inbound and Outbound Calls	00:16:00
Module 08: Active Listening and Managing Tough Callers
	Module 08: Active Listening and Managing Tough Callers	00:28:00
Module 09: Managing Interoffice Calls and Voicemail
	Module 09: Managing Interoffice Calls and Voicemail	00:10:00
Module 10: Problem Solving over the Phone
	Module 10: Problem Solving over the Phone	01:04:00
Module 11: Intra Organisation Dealings
	Module 11: Intra Organisation Dealings	00:35:00
Module 12: Measuring Customer Service
	Module 12: Measuring Customer Service	00:12:00
Mock Exam
	Mock Exam - Phone-Based Customer Service	00:20:00
Final Exam
	Final Exam - Phone-Based Customer Service	00:20:00

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Phone-Based Customer Service

By Studyhub UK

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